广州招聘

Position: Supervisor, Technical Service
Location: Guangzhou
Reporting to: Manager, Sales
People Management Responsibility: No
Travel Required: Yes
Shift Required: No


Objectives of the Position
- Provide efficient and effective technical service to customers to support projects commercialization and business growth.
- Maintain & strengthen good relationship with key customers via technical and operation personnel.
- Support to successfully launch suitable new product/ applications concepts for Metal and Ceramic Injection Molding.
- Support growth projects in the applications of Metal Injection Molding and Ceramic Injection Molding in various industries by conducting technical service towards market driven innovation.

Main Tasks
Technical Support

- Provide technical support to customers as trouble shooters and technical consultant, including handling/ follow-up complaints on technical related issues.

- Visit customers to collect and analyse field information of customer expectations/ problems on product performance/ technical service needs to verify product suitability to application

- Provide competitive product performance information to verify competitiveness of own products. Information to be collected in a data base.

- Act as an active member in regional / local sales and marketing team to provide technical support such as organizing technical seminars, workshop to introduce and promote products.

- Ensure compliance with BASF EHS requirements


Product application and development

- Provide technical guidance / assistance to customer for product applications, including optimization, troubleshooting, and training of personnel to enhance sales services

- Work as technical service representative to identify customer needs in terms of service, approaches and procedures to meet their satisfaction with products and services

- Provide inputs and recommendations for developing/evaluating product applications

- Maintain an up-to-date working knowledge of newly developing technologies and manufacturing practices and share with the sales/marketing personnel to foster technical expertise throughout the region.

Support to define customer needs

- Make contacts via regular visits/calls, research customer needs and develop application of products and services effectively in coordination with sales team

- Sharing information related to customer expectation and product performance with team members

- Maintain up-to-date understanding of industry trends and technical development that effect target markets

- Work with customers’ operation personnel and own research personnel to establish a communication path that enhance business development
Product launch

- Support to develop processes and procedures in technical aspects to ensure successful introduction of the defined products

- Participate as part of a product launch team to ensure smooth introduction of the product in customer serving processes

- Support presentation/ seminars and workshops to launch products
- Provide timely report to supervisor/ team members.

Minimum Education and Qualification Required for the Position
- Education: Bachelor degree or above, mechanical engineering or material processing background is a plus.
- Working Experience: 2+ years working experience in Catamold MIM technology.
- Technical & Professional Knowledge: ICT or auto industry knowledge, CNC or injection moulding technology knowledge is a plus.

关于巴斯夫
巴斯夫是全球领先的化工公司：The Chemical Company。公司的产品范围包括从化学品、塑料、特性产品、农用产品到原油和天然气。作为值得信赖的合作伙伴，巴斯夫帮助各行各业的客户取得更大成功。通过提供高价值产品和智能解决方案，巴斯夫在应对全球面临的问题中扮演重要角色，如气候保护、能源效率、营养以及交通运输与移动通讯领域等。巴斯夫2010年全球销售额约639亿欧元，截至2010年底员工约109,000名。若想获得更多关于巴斯夫的信息，请访问: www.basf.com。

关于巴斯夫大中华区
巴斯夫与大中华市场的渊源可以追溯到1885年，从那时起巴斯夫就是中国的忠实合作伙伴。它是中国化工领域最大的外国投资商之一。2010年，公司在大中华区员工人数约6,980名，销售额约58亿欧元，拥有26个巴斯夫全资子公司和14个巴斯夫合资公司。欲了解更多信息，请登陆www.greater-china.basf.com。

联 系 人： 人力资源部
联系地址： 上海市西藏中路18号
邮政编码： 200001
咨询信箱： hr-china@basf.com (此信箱不接受职位申请，敬请登陆www.greater-china.basf.com/careers进行在线申请。)
公司主页： http://www.basf.com / http://www.greater-china.basf.com