广州招聘

Main Duties, Responsibilities and Deliverables:
1. To promote outsourcing CRM services and to meet agreed revenue targets
2. To project manage the specification and provision of customized service to existing customers
3. To prepare and manage account development plans for individual customers
4. To prospect for new business opportunities and develop business for major existing customers within PRC
5. To prepare bids, presentations and proposals to new initiatives for existing customers, and to coordinate internal efforts in achieving professional representation of the Company to customers
6. To maintain customer contact records and sales process status
7. To provide feedback to Operations in order to develop and enhance suitable service packages
8. To identify and develop new services and products in CRM services
9. To ensure up to date competitors and competitive market information is maintained

Experience and Qualifications (Academic/Technical/Management):
1. A University Degree holder or equivalent with 10-15 years’ experience
2. A successful track record in a sales or customer development environment
3. Experience in handling large Chinese enterprise is a advantage
4. Experience in Telecom industry and/or e-commerce industry is a advantage
5. Hands-on experience in PC software applications and tools
6. Good command of English and Chinese

Personal Competencies (Attitudes/Behaviors/Intelligence/Motivation/Personality Styles/Skills/Values):
1. Self-motivated, resilience focus, with a “can-do” attitude
2. Excellent customer orientation and good interpersonal and communication skills
3. Business acumen, highly innovative
4. Ability to work under high pressure and meeting tight schedule

Functional Competencies (Knowledge of Business /Industry /Market /Process /Product /Services /Technology):
1. Good knowledge of outsourcing services an advantage
2. Excellent customer orientation and good interpersonal and communication skills
3. Excellent business acumen, highly innovative and able to work independently

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香港电讯专业客服为客户提供世界级的环球客户联络中心及客服管理外判服务，范围包括话音及非话音客户服务、技术支持、销售、挽留客户及其他业务流程。香港电讯专业客服经营一个多渠道的环球客户联络中心网络，所支持的语言覆盖全球超过一半的人口。

香港电讯专业客服屡获评为世界领先的客户联络中心服务供货商。透过设于中国香港、中国内地、菲律宾、美国及巴拿马超过一万个服务员席位，香港电讯专业客服每年为当地及跨国机构服务超过一亿个客户来电。有关香港电讯专业客服的详情，请浏览网址*****************************/。


薪酬福利：
成功取录之全职申请者，将享受：
1.薪酬待遇极具竞争力：基本工资+绩效奖金+各项津贴+季度奖金+年终奖金；
2.五险一金+商业意外险；
3.法定节假日上班按标准给予加班费；
4.每年8-14天的带薪年假，6天全薪病假；
5.良好晋升机会：内部转职或纵向提升；
6.丰富多彩的员工活动（聚餐、郊游、运动会、员工生日会等）；
7.每年一次健康体检；
8.舒适的工作环境；
9.出国参加培训或旅游的机会。

联系电话：83160065；83160063
简历投递邮箱：gz-recruit@pccw.com
地址：广州市东风西路191号国际银行中心7楼706室人力资源部
公交车站：广医站；地铁站：中山纪念堂站（2号线）或西门口站（1号线）。可在**************查询具体乘车路线。

公司网站：*****************************
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公司微博：****************/u/2800332020
公司Facebook: ***********************/pages/PCCW-Teleservices-Ltd/212515088880136