广州招聘

Key Responsibilities
主要职责
· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
· 监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
· Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition
· 监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重
· Control the availability of rooms, rooms types, accuracy of room count and rate categories
· 管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
· Maximize occupancy, revenue and average rate while maintaining high service standards
· 在保持服务的高标准的同时将入住率、收益和平均价格最大化
· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
· 与客房部联系，保持客房形象，并遵守“到店即可入住”的政策
· Turn away guests if occupancies deem it necessary ensuring no good-will is lost
· 如无房则婉拒来客，以免丧失信誉
· Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
· 与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足
· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
· 掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
· Know system recovery procedures
· 掌握系统复原程序
· Interpret computer reports
· 分析电脑报告
· Compile statistics for front office and provide reports relating to that area
· 为前厅部整编统计数字并提供与之相关的报告
· Continually check the accuracy of room count
· 不断检查房间出租率的情况
· Approve upgrades and special amenities in absence of manager
· 批准房间的免费升级及特殊设备的使用

 物业、酒店