广州招聘

Responsibilities:
?Be an advocate and an expert in the games your team is supporting and act as a point of contact for your team in game related questions
?Escalate any game/localisation bugs directly to the US studios; provide feedback on player satisfaction and suggestions for improvement
?Support and advise partner sites supporting Zynga games on best practices
?Proactively handle contacts in times of extreme volumes or staff shortages
?Strive to maximize consumer satisfaction and assist team in solving issues in a way that balances the needs of the consumer and the business
?Conduct regular team meetings and one-to-one meetings to ensure team understands current team/game status and performance
?Review team’s performance and follow up on action or improvement plans for all team members based on all available reporting - regularly provide feedback to CSM on findings and progress
?Deliver coaching and other developmental activities that are tailored to the needs of the individual
?Ensure a healthy, motivated and positive team environment, addressing issues and providing feedback where necessary in a timely manner
?Proactively manage sickness and productivity, behavioral and disciplinary issues, seeking guidance from CSM and HR as appropriate
?Ensure team members adhere to designated schedules (start/finish, break and training times)
?Ensure PDP’s are in place for all team members and are reviewed regularly - provide support in line with individual and business needs
?Be a role model by adhering to and living our company values – lead by example

ps:需要流利的日文，英文沟通能力。

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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