Deputy Manager - Operation签证中心副经理
威孚商务信息咨询（上海）有限公司北京分公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 外包服务
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 语言要求：意大利语熟练
英语良好 - 职位类别：客服经理(非技术) 专业顾问
职位描述
Areas of Responsibility & brief description
To handle all daily activities (administrative & functional) at the VAC
To mange VAC efficiency & productivity
To ensure compliance to all processes as per SLA
Liaison with support functions (Administration, HR, Finance etc)
Overall Security of the VAC (Physical & Data)
New process roll outs
To Train staff on product & process
To effectively manage staff
To manage relationships with Consulate officials
Minimum requirements
Graduate or Global Equivalent degree
4 to 6 years of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background
Mastery of Italy Language
Experience in handling a team of people or process
Basic knowledge of Computer Skills
Excellent Interpersonal skills
Customer Orientation
Ability to lead & develop
Achievement orientation
Adaptability
High level of integrity