广州招聘

ESSENTIAL FUNCTIONS


i. Be at the forefront of its journey effort and rally the team to support and embrace the changes that are required to reach of destination of consistently giving each guest a better way to experience the world. Help build associate awareness of the brands through constant communication and help associates to live the brand experience through various activities.

ii. Connect and engage regularly with the client’s Greater China Team and our China hotels to ensure there is strong partnership with the CCC. Work actively to support our regional and hotel efforts to increase revenue generation and build customer loyalty. Build CCC credibility amongst the China hotel community by proactively listening to needs and offering balanced solutions.

iii. Manage the relationship with Sheraton Macao key stakeholders, build trust and confidence between both teams and ensure our dedicated Macao reservations team at the CCC meet its sales and service targets.

iv. Cultivate a motivated office environment that rewards and recognizes associates for their performances through a variety of incentives and recognition programs. Foster a culture that encourages continuous improvement, open communication and constant feedback. Build effective team work and inspire trust between leadership team and associates. Actively encourage staff involvement and participation in office issues to build associate engagement to the company. Make the workplace a fun and engaging environment!

v. Manage the day-to-day operation of the Contact Center, ensure that resources are available and optimally used so that these duties are performed to expected standards, budgetary and key target metrics for sales, service and operations are achieved.

vi. Directly manage non-reservation functions within the Contact Center, such as the client’ Preferred Guest, E-Communications Services teams and foster teamwork amongst the different teams so as to maximize customer service effectiveness and operational excellence.

vii. Develop organizational talent that will help to retain high potential associates within the company and provide opportunities of career and professional development and advancement.

viii. Work with Human Resources, both Greater China and local CCC and through active leverage of its Careers system platform, build internal bench strength to cater to our internal growth while setting associate career path opportunities, and provide a pipeline of high potential CCC associates who can be deployed at our properties in Greater China. Ensure we hire the right people for the right positions at the right time, and actively manage the attrition rates of the center.

ix. Review work processes and procedures so that we are maximizing efficiency and effectiveness. Undo complicated procedures that do not add value to the service we provide to customers and make it easier for our associates to deliver great service.



SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

1. Work with broader Distribution, Loyalty and Partner Marketing (DLP) global team to provide strong regional support to our hotels in Asia-Pacific/Greater China
2. Work collaboratively with the various AP CCC and global CCC functions
3. Prudent management of office budget and expense.




SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities:

1. Personal effectiveness through effective communication, self-confidence and sound decision making
2. Build relationships with all levels, facilitate open communication and foster teamwork.
3. Lead by example and inspire trust
4. Attract, develop and retain talent, and champion organizational learning
5. Create high performance culture through functional excellence and effective execution
6. Ability to motivate and inspire others
7. Build support for change and drive continuous improvement
8. Professionalism and integrity



QUALIFICATION STANDARDS

Education
Diploma or general degree

Experience
Minimum 3 years experience in a Hotel Excom position, preferably Operations or Sales & Marketing or Revenue Management and/or minimum 3 years in a senior leadership position in a contact center environment.

About Talent2
Talent2 is the leading Human Resources Business Process Outsourcing (HR BPO) and Managed Services organisation in the Asia Pacific region, working with clients across diverse business types and industries to deliver end-to-end talent management solutions that put people first. These include HR Advisory, Payroll, Recruitment, RPO and Learning solutions to enable organisations to improve the power and productivity of their people
Founded in 2003, Talent2 operates from over 40 offices providing services in 30 countries across Asia Pacific, Middle East, UK and USA.
In 2012, Talent2 was privatised by its founders, Geoff Morgan and Andrew Banks, through Morgan & Banks Investments (MBI) in partnership with Allegis Group, Inc. Allegis Group, Inc., a private company founded in 1983, is a staffing and workforce management company based in Maryland, USA. Allegis Group serves its customers through several business units that provide staffing services and solutions to a wide range of industries from offices in over 300 cities throughout the Americas, Europe, and Asia.
The combined strength of both businesses further cements Talent2’s position as a global organisation and gives it a unique capacity and platform to fulfil the rapidly evolving needs for talent management across the globe. The partnership positions Talent2 strongly in line with current HRO market consolidation trends demanding global capability and expertise to meet the needs of clients in the dynamic and rapidly changing economic environment of today.

Talent2 是亚太地区领先的人力资源业务流程外包和管理服务机构，服务于各行各业不同类型的客户，提供以人为本的端对端人才管理解决方案。 服务包括人力资源咨询、薪资管理、猎头服务、招聘流程外包和培训发展，帮助客户提高员工效能和生产力。
Talent2 于 2003 年成立，在亚太、中东、英国和美国等 30 多个国家和地区设有 40 多个分公司。
2012 年，经创始人 Geoff Morgan 和 Andrew Banks 决定，Talent2进行私有化，由Morgan & Banks 投资有限公司与 Allegis 集团公司联合控股。Allegis于1983年在美国马里兰州成立，是一家私营人力资本管理公司。 集团设有若干业务单元，在美洲、欧洲和亚洲300 多个城市设有分公司，为许多行业提供人力资源服务和解决方案。
双方的强强合作进一步巩固了 Talent2作为全球性机构的地位，使其拥有独一无二的能力和平台来满足全球快速变化的人才管理需求。 合作使Talent2 能够顺应当前人力资源外包市场整合的趋势，拥有全球服务能力和专长，从而满足当今不断变化的经济环境下的客户需求。