广州招聘

Job Description
-To handle all daily activities (administrative & functional) at the Visa Application Center

- To manage centre productivity
- To manage Centre Security (Physical & Data)
- To maintain SLA ‘s for all processes
- To provide assistance to staff when needed or to handle applicant/customer escalations
- To implement all new process rollouts or changes
- To Train staff on product & process

Desired Candidate Profile
Graduate or Global Equivalent degree
3 to 4 years of work experience in Customer Service Industry
Experience in handling a team of people and process
Customer Orientation
Communications Skill (Verbal & Non - verbal)
Should be flexible and able to do multi-task
Ability to work under pressure
People Management skills
Result orientation
Problem solving ability would be an added advantage

For more information, please visit:
http://www.kuoni.com/group/emerging-markets-specialists-division/vfs-global
www.vfsglobal.com

VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland.It is a global outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa issuance-related administrative and non-judgemental tasks for its client governments. With 526 Visa Application Centres (VACs) and operations in 63 countries across five continents as at 31 December 2011, VFS Global serves the interests of the diplomatic missions of 37 sovereign governments. The company has successfully processed over 41.09 million visa applications since its inception in 2001.