广州招聘

Responsible to actively source, telemarketing, prospect new members and existing members from a dedicated account portfolio and leverage on B2B Programs (StarChoice / Starwood Preferred Planners), enrolment, onboarding, activation and Business Development in order to retain, drive incremental business and expand the customer base.

This individual will be a highly motivated and self-starter. The ability to communicate and sales skills with prospective members over the phone is essential for success in this position.

Essential Functions

• Sign up and enrol members to StarChoice / Starwood Preferred Planner become a champion fully versed and trained in using these programs
• Cold calling and participation in telemarketing activities and initiatives to prospects, involving B2B teleprospecting
• Manage data for existing and prospective clients, ensuring all communications are logged, information is accurate and documents are attached
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities
• Utilize professional communication and sales skills to identify prospects
• Follow up on leads, identify existing and potential prospects to drive business
• Prepare and analyze reports and dashboards
• Attend and actively participate in team and company meetings
• Perform all other reasonable duties as requested by management or management delegate
• Input all data in ISAC system for appropriate account management follow up and tracing and ensure the accuracy of all data
• Anticipate needs through observation and offer prompt, efficient service either personally or through effective communication

• Outbound business-to-business telephone marketing or sales experience preferred
• Prospecting & Telemarketing skills
• Basic typing/computer skills such as Microsoft Outlook and Window
• Excellent verbal and written communication skills
• High degree of self-motivation and focus, combined with effective organizational and time management skills
• High degree of professionalism, with a confident and persuasive manner
• Active listening skills
• Ability to learn quickly and think quickly
• Ability to understand and maintain product knowledge
• Self-reliant and reliable
• Customer oriented
• Team player
• Willingness to learn and advance with Starwood Hotels and Resorts
• One to two years of experience in teleprospecting
• Possess good sales techniques and negotiation skills
• Be passionate and have the drive and determination to meet/exceed set goals
• Good communication skills
• Proficient in common Microsoft software such World and Excel
• Able to co-ordinate work processes in a systematic manner
• Able to react fast but calmly in the midst of any co-ordination problems
• Must possess a patient, pleasant personality
• Comfortable in dealing with all levels of people

Skills

• Must be able to read and write to facilitate the communication process
• Requires excellent communication skills, both verbal and written
• Convey a high level of understanding of the importance of attention to detail
• Take extra steps to ensure work is completed on time
• Pursue increased responsibility
• Maintain a high level of output and quality regardless of the task load

• Take initiative and act quickly to deliver projects in a professional manner

• Take action to ensure overall success of department / organization

• High Organization, Co-ordination Ability

• Actively participate as a team player to ensure unit cohesion

• Present one-self in an appropriate manner i.e. dress code and personal hygiene

• Being able to use appropriate choice of words and actions when dealing with both internal and external customers

Qualification

· A Diploma or higher education

· University or College preferred

Experience

Minimum 2 year experience in a 5 star hotel or equivalent sales role