广州招聘

职位描述：
This role is responsible for leading a project team including engineers in two locations of GZ and SZ in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.
They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer. They provide day to day direction to the project team and regular project status to the customer.

职位要求：
1、Bachelor's degree in related fields or equivalent with 8 to 10 years customer/client support experience, in which at least 5 years are in management position, regional management experience is preferable
2、Strong leadership requirements, effective performance management and coaching techniques.
3、Solid knowledge of WAN and LAN networks and have the ability to troubleshoot to the board level;
4、Background in troubleshooting data communications and telecommunication networks a must;
5、A working knowledge on MPLS VPN, routers, switches, as well as a knowledge of Windows OS server platforms;
6、Knowledge of TCP/IP, including ability to configure devices to be use over Ethernet for TCP/IP connections;
7、Experience in cisco and Avaya products;
Must have strong organizational, interpersonal, and customer facing skills;
Demonstrated customer service orientation through a proven ability to work well with other people;
8、Experience in interfacing with different levels within a customers organization to describe current state and resolution action plans;
9、Self-motivated with a strong desire to learn, and is adaptable to fast paced, ever-changing environment;
10、Must be fluent in both written and spoken English with ability to understand and respond to complex technical enquiries in English;

香港电讯专业客服是香港首屈一指的电讯服务供应商香港电讯的营运附属机构之一，而香港电讯的大部分股权由电讯盈科有限公司持有。

香港电讯专业客服为客户提供世界级的环球客户联络中心及客服管理外判服务，范围包括话音及非话音客户服务、技术支持、销售、挽留客户及其他业务流程。香港电讯专业客服经营一个多渠道的环球客户联络中心网络，所支持的语言覆盖全球超过一半的人口。

香港电讯专业客服屡获评为世界领先的客户联络中心服务供货商。透过设于中国香港、中国内地、菲律宾、美国及巴拿马超过一万个服务员席位，香港电讯专业客服每年为当地及跨国机构服务超过一亿个客户来电。有关香港电讯专业客服的详情，请浏览网址*****************************/。


薪酬福利：
成功取录之全职申请者，将享受：
1.薪酬待遇极具竞争力：基本工资+绩效奖金+各项津贴+季度奖金+年终奖金；
2.五险一金+商业意外险；
3.法定节假日上班按标准给予加班费；
4.每年8-14天的带薪年假，6天全薪病假；
5.良好晋升机会：内部转职或纵向提升；
6.丰富多彩的员工活动（聚餐、郊游、运动会、员工生日会等）；
7.每年一次健康体检；
8.舒适的工作环境；
9.出国参加培训或旅游的机会。

联系电话：83160065；83160063
简历投递邮箱：gz-recruit@pccw.com
地址：广州市东风西路191号国际银行中心7楼706室人力资源部
公交车站：广医站；地铁站：中山纪念堂站（2号线）或西门口站（1号线）。可在**************查询具体乘车路线。

公司网站：*****************************
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公司微博：****************/u/2800332020
公司Facebook: ***********************/pages/PCCW-Teleservices-Ltd/212515088880136