广州招聘

Asst Manager Training & Implementation - GPS

Job Duties:
-To plan, organize, and deliver GPS Training and ensure staff accreditation across all levels for all processes (Manuals, Semi-Automated and Customer Services) in keeping with the project timelines. Provide additional training and ensure staff accreditation in keeping with every new GPS Release
-Maintain all training content for GPS - includes PPTs, Hand-outs, Step-by-Step Guides, Reckoners and Assessments. Ensure up-gradation with every new GPS Release.
-Customise training Content and delivery plan/schedules in keeping with the business procedures and work-flow
-Assist in the tracking and maintenance of the Issue Log for all issues impacting the Operations Team
-Assist operations in the Resource Planning and Volumetric Analysis in keeping with the new GPS Work-flow
-Acquire in depth understanding of relevant processes and ensure Procedure Updation and Maintenance in liaison with Operations and the Business, and ensure staff training on the same
-Provide able guidance in Queue Management and the setting up of the required User Defined Filters
-Ensure Operational Readiness in liaison with respective Operation Managers and the business partners
-Co-ordinate the Profile Set-up for all staff in keeping with the FIM guidelines for both PATs and Live environment. Identify any related issues and ensure resolution of the same in liaison with IT and access control teams
-Provide PAT and GPS Implementation Support – Includes Issue Log management and assistance with Queue Management
-Provide weekly update on training Progress to the relevant stake-holders by means of effective dashboards, metrics and reports
-Coordinate and build positive relations with Operations, Business and Project Teams and ensure Pro-active Communication to all departments
-Share learning and best practices experience with the Operations team and provide assistance on all technical issues referred
-To ensure promotion of teamwork and promote a joined up approach by providing appropriate assistance and support to Operations, business and Projects teams

Requirements:
-Strong working knowledge of the Global Payments System (E)
-Prior Experience of a full cycle of - GPS Training and Implementation (E)
-At least 1-2 years of Training experience within the Payments CoE and Extensive knowledge of Payments Processing and various Payments systems.(E)
-Excellent presentation skills, facilitation skills, and communication skills (E)
-Excellent planning and organizing skills and ability to work independently (E)
-Creative problem solver and strong Analytical Skills (D)
-Ability to build rapport and credibility with senior and middle line managers (D)
-Ability to lead and manage projects (D)
-Ability to adapt to culturally diverse work environments and work schedule (E)
-Effective leadership and interpersonal skills. (D)

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营