广州招聘

Job Duties:

? To lead a team that provides IT Service desk support to users and business partners.
? To acquire a broad understanding of the process assigned, actively monitor queues, allocate work, handle escalations, manage customer expectations and plan staffing to meet business requirements.
? Hold a clear understanding of the process PLAs and ensure that they are met.
? Be able to understand, produce, analyze and interpret MIs.
? Lead a cohesive team and ensure that harmony is maintained while also ensuring that the company ethics are being adhered to.
? Regularly conduct performance reviews and 1x1s for the team; efficiently coach the team.
? Ensure that all the documentation related to the employees is maintained up to date in their personal files.
? Strictly follow the standing instructions provided by the manager and complete them in a timely manner.
? Ensure compliance with audit requirements by performing audit checks in line with the process requirements.
? Spearhead/assist at least 1 process improvement per Quarter.
? Meet project deadlines for migrations / BAU dates.
? Review, revise and recommend revisions to PLA documents. Ensure PLA is fully understood by the Level 8 and Level 7.
? Proactively identify and help during crisis & outages.
? Build an IT Operations website that assists in communicating our structure, services, goals and philosophy.


Candidate Specifications:

? Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.
? Minimum of 3 yr years of experience in IT/Technology.
? Excellent verbal and written communication skills.
? Quick learner with an ability to share and transfer knowledge.
? Ability to understand, work with and interpret numeric data.
? Should have production management skills and be able to initiate process improvements.
? Good leadership skills; should have prior experience for at least 6 months in a similar role.
? Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills.
? Should hold a good understanding of the complexities involved in managing a process and team.
? Good planning, organizing and prioritizing skills.
? Minimum of one year’s Information Technology/ IT Service desk experience or equivalent.

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”