广州招聘

Assistant Manager Compliance Operations (CAMP Monitoring_HASE) - 合规营运副经理

Job Duties:

-Supervise and ensure alerts generated are investigated appropriately and suspicious activities are reported to MLRO/ Level 2 in accordance with regulatory requirements where appropriate;
-Build on the knowledge of latest Anti Money laundering trends;
-Understand MI requirements enough to be able to produce, analyze, interpret MI and provide timely reports to the Management;
-Handle the impact of erratic workflows through effective capacity planning (daily, weekly and monthly), leave management and process prioritization;
-Assimilate a large amount of information and make effective decisions on a wide range of issues;
-Identify the reasons impacting the volumes and proactively communicate to the business partners on the timelines associated with such impact also keeping the management informed;
-Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control;
-Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and Service Level Agreements (SLAs);
-Providing input/support on management issues and deputizing the manager during his/her absence;
-Monitoring ‘Service Quality Standards’ of the team to ensure high Customer Service is delivered at all times;
-Recognize, reward and set high internal service excellence benchmarks;
-Problem situations are proactively identified, resolved and escalated. Appropriate measures are taken to improve quality and prevent recurrence. Business partners are kept fully informed of progress;
-Provide advice and guidance to the staff on all aspects of their role including decision making on alerts and their dealings with other departments;
-Effectively drive and manage change to achieve business goals. (Example: Process improvements, Changes in procedures);
-Lead by example through service excellence and driving Quality initiatives for improved Customer Satisfaction;
-Drive Staff Development through Soft Skill training, Personal Development plans and Performance Management Reviews;
-Strike balance among Task, Team and Individual to inspire and influence Staff to bring in their best;
-Create robust team environment where skills and knowledge is openly shared to achieve team and business goals;
-Team members are regularly briefed and made aware of individual/department performance targets and achievements;
-Advice and guidance is given in a constructive manner;
-Planning, organizing and conducting regular discussions with the teams on sharing of feedbacks and best practices;
-The AMO needs to regularly update the teams with the latest AML news, trends and techniques;
-Co-ordinate and assist the management team while initiating Business recovery measures;
-Monitor Operational Risks and implementing Risk mitigating plans;
-Implement cross training plans taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them;
-Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training, coaching and assistance. (To address the effects of Attrition);
-Demonstrate good judgment and logic by gathering fact-based information/intelligence and incorporating this into the thorough analysis of Alerts;
-Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements

Requirements:
-Preferably from the Commerce or Finance background (Bachelor's degree);
-Knowledge of various Banking Products (Eg. Savings Bank Account, Current Accounts, Business Account etc);
-AML Compliance Product Knowledge relating to Money Laundering, Crime and Terrorism;
-General understanding of Financial Products and Markets;
-Good understanding of Internet and its usage;
-Political, Social and Economic knowledge of countries that are major players in the global economy;
-Sound understanding of the AML Regulatory requirements;
-Broad experience of how the different financial circumstances of customers are reflected in their account activity and the ability from that experience to recognize when activity is suspicious rather than unusual or in keeping;
-Ability to speak and understand English fluently, write reports and have good conversational / telephone skills;
-Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data;
-Evidence of good analytical, statistical and data mining skills to study trends and make projections;
-Production management skills and ability to initiate process improvements;
-Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people;
-Good organizational skills and ability to work with minimal supervision;
-Well-developed investigation skills, and highly skilled in report writing;
-Good staff management skills

公司邮箱 recruitmenthdpg@hsbc.com.cn

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营