广州招聘

Job Outline

• Handle calls regarding general programme enquiries and operational functions including reservations, award booking/ticketing.
• Telemarketing to obtain additional sales and feedback from our customers on their total Emirates experience.
• Handle and process requests as per set standards, correspondence received via mail and fax. In addition to processing requests also attend to enrolments, profile updates, retroactive credit requests.
• Liaise with partners on rejected data, investigating and ensuring member’s accounts are accurately updated. Assist partners front line employees on queries and customer issues.
• Independently reply to members inquiries via mail or fax, ensuring accurate and timely responses
• Investigate and resubmit data from reject queues to update members accounts.
• Identify any fraudulent activity, and bring to the attention of the supervisor.
• Process requests for collateral material from customers, partners and internal departments.

Critical Competencies

• Customer Service Orientation
• Attention to Detail and Quality
• Organising for Results
• Teamwork
• Effective Communication
• Adaptability & Innovation

Experience

• Graduate augmented by Airline knowledge with at least 2-3 years customer’s service background.
• Must have a pleasant, professional telephone manner and be a patient and sympathetic listener.
• Must be able to work independently and posses the ability to evaluate a situation and make decisions to ensure retention of our loyal customers.
• Proficiency in both oral and written English, knowledge of other languages may be required.
• Mars knowledge is an asset.

阿联酋航空总部位于迪拜，自从1985年成立以来，已经成为世界上发展最快的航空公司之一，其卓越的客户服务受到业内的广泛赞誉。在全球最具声望的专业航空认证机构Skytrax的2016年度评选中，阿联酋航空荣膺2016年度“全球***航空公司”大奖。Skytrax全球***航空公司大奖评选15年来，阿联酋航空已经是第四次摘得该奖桂冠。

作为航空界的后起之秀，阿联酋航空是全球首家且是唯一一家全部使用空客A380和波音777执飞客运航班的航空公司。

目前阿联酋航空的航线网络覆盖欧洲、美洲、中东、非洲、南亚及远东和澳大利亚地区超过150个目的地。

查询信息请访问： www.emirates.com; www.emirates.cn（中文）网站。