广州招聘

JOB DESCRIPTION



Title: Customer Quality Service Engineer

Reports To: SGZ Customer Quality Service Manager



Based at: Strix Group Ltd; Guangzhou

Job Purpose:


Key Responsibilities:

Customer quality complaint handling:

· Primary investigation of the cause of quality complaint.

· Coordinate with all related internal functional departments to handle customer complaint through company's system, follow up and ensure with relevant functions that their analysis is reasonable, corrective actions are in place and effective to prevent from re-occurrence.

· Provide suitable response on time to customers with analysis result and corrective action plan.

· Organize internal and external resource to ensure customer's production, quality and logistics flow on schedule through suitable temporary countermeasures.

Customer complaint response:

· Provide on time customer complaint response at the beginning of complaining, process of handling and the ending of case.

· Meet customer expectations and company's global requirement for logical analysis, effective action and suitable action.

Customer complaint reporting:

· Write a report of customer complaint with required format, accurate description, reasonable data, logical statement and effective actions for internal quality team and other relevant functions.

· Write a report of customer complaint with Sales requirement and agreement to response customers.

Customer communication:

· Act as customer contact window for quality complaints and organize the urgent visit, replacement, rework, rework instruction, on-site help or any other support required with internal functions, in order to ensure timely and effective settlement and problem solution are provided.

· Good communication with customers to provide efficient and proactive response to customer quality concerns and run quality containment actions successfully, to ensure a customer acceptance and satisfaction.

· Have a good personal relationship with customer department/individuals handling complaints through visit, quick response, satisfied analysis and other quality support to customer's improvement.

Quality concept:

Have good quality concept and consciousness, master basic quality tools to solve problem.



PERSON SPECIFICATION



? BA holder in engineering or technology areas or related background.

? Minimum 3year's QE with customer quality handling experience, strong standard tools knowledge (8D report etc.), manufacturing experience, and high product quality awareness.

? Work record in international company as prefer.

? Familiar with ISO9000 quality management system, know its application methods in company. Understand products technical process and quality management tools, methods e.g. 6sigma etc.

? Conscientious, responsible, meticulous, have strong analytical and solving capacity, good logical thinking and problem solving skill.

? Good speaking and listening English skill.

思瑞克斯是目前世界领先的家庭水煲温控器的供应商。每天，思瑞克斯的温控器在全球的使用量超过二十亿台。除了温控器外，思瑞克斯还生产高端的水过滤器。
1951年，热敏控制器在马恩岛问世，开始广泛应用于家用电水煲上。
1982年，思瑞克斯集团在英国马恩岛成立，从热敏控制器起步发展成为拥有自主知识产权的工业集团。
1997年，集团投资在广州建立思瑞克斯(广州)电器有限公司，是集团重要的生产研发基地。
2017年，思瑞克斯集团在英国伦敦上市。
基于在行业中的杰出成就和贡献，思瑞克斯集团曾多次获得包括女王奖在内的多项英国国家嘉奖。
二、薪酬福利，我们为您提供有竞争力的薪酬福利待遇：
--提供免费上下班班车（包括天河线、客村线、黄村地铁站、文冲地铁站、东区、新塘、萝岗香雪等站点，公司附近为夏园地铁站）
--提供免费工作午餐
--提供五险一金：社会保险（养老，医疗，失业，生育，工伤），住房公积金
--有竞争力的补贴（生活补贴、节假日补贴、高温补贴、电话补贴等）
--有薪年假
--享有国家法定节假日
--节假日礼品发放（例如春节、三八妇女节、中秋等）
--丰富多彩的活动（生日会、年会、运动会、旅游）
--设有娱乐室（舞蹈室、健身房），每周有舞蹈课及瑜伽课
--每周举办运动锻炼（羽毛球、篮球、足球）
三、我们的核心价值：
--增值顾客，诚信激情
--团队合作，互尊互助
--结果导向，尊重承诺
--实事求是，创造革新
--持续改善，共创未来