广州招聘

MAIN RESPONSIBILITY

· To communicate with customers based on the requirements of new projects and services; according to a fully understanding of project need and call center’s capacity, to analyze ROI and feasibility before the project; observe the potential risk and propose management methods and tools; finish the project chart.

· In implementing the project, through effective control, to manage the output so as to meet the expected criteria in accordance with the time, quality and expected achieved goals; to observe the places requires changes, evaluate the risks and impact of the changes and provide required information to Call Center Manager.

· To design, update call center contingency plan so as to ensure such a plan could be fully understood and applied to rapidly and effectively when necessary, and to minimize the business risks of emergency.

· To support Call Center Manager to sort the data, check and arrange the related system; to develop and implement the system in department cooperation (new system application or system updating).

· Responsible for the implementation of knowledge management strategy and managing a knowledge base maintenance team.

· To conduct research of call center and competitors, to analyze success samples and offer immediate and useful data to Call Center manager; to support the improvement of call center operation.

· Other task assigned by immediate supervisor.

QUALIFICATION

· University degree or above.

· 5-8 year’s working / management experience in customer service or contact center industry and at least one-year working experience in project management.

· Person at minimum a DCCM level of expertise that is able to formulate solution based on client requirements and our capabilities, coordinate and manage execution across sites with relevant expertise managers.

· Able to monitor and report progress of projects and ensure it matches with the solution design and plan, and make relevant adjustments as appropriate. Also able to present back to the client side on the progress and seeking inputs.

· Able to travel between PCCW call center sites to ensure efficient coordination and planning of projects.

· Be able to accept new concepts in a dynamic environment.

· Business judging ability, decisive and result-oriented.

· Be able to build good teams and to communicate with different functions effectively.

· Good analytical and problem solving skills.

· Excellent skill on making power point.

· Proficient in spoken and written Chinese (Putonghua) and English..

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薪酬福利：
成功取录之全职申请者，将享受：
1.薪酬待遇极具竞争力：基本工资+绩效奖金+各项津贴+季度奖金+年终奖金；
2.五险一金+商业意外险；
3.法定节假日上班按标准给予加班费；
4.每年8-14天的带薪年假，6天全薪病假；
5.良好晋升机会：内部转职或纵向提升；
6.丰富多彩的员工活动（聚餐、郊游、运动会、员工生日会等）；
7.每年一次健康体检；
8.舒适的工作环境；
9.出国参加培训或旅游的机会。

联系电话：83160065；83160063
简历投递邮箱：gz-recruit@pccw.com
地址：广州市东风西路191号国际银行中心7楼706室人力资源部
公交车站：广医站；地铁站：中山纪念堂站（2号线）或西门口站（1号线）。可在**************查询具体乘车路线。

公司网站：*****************************
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公司微博：****************/u/2800332020
公司Facebook: ***********************/pages/PCCW-Teleservices-Ltd/212515088880136