IT主管/高级IT工程师（Avaya）（需英文简历）
英谷信息技术（大连）有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：外包服务
职位信息
- 发布日期：2013-05-13
- 工作地点：广州
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：信息技术经理/主管 系统管理员/网络管理员
职位描述
***有意向者，请投递英文简历。***
职位描述：
1. 负责公司内部电话通信，网络等基础设施的配置和持续管理。
2. 负责公司电话基础设施的建设，包括：AVAYA CM，SIP，会话边界控制器，IVR，会话管理器，网络电话，CMS，呼叫计费，以及各种Call Center的应用程序。
3. 了解熟悉Avaya设备的电路配置管理，和故障排除。
4. 能与其他IT团队成员（国外），讨论并开发新的设计和实施计划，以解决可能面临的问题。
岗位要求：
1. 熟练掌握英语，能流利的进行口语和书面沟通。
2. 熟练掌握Avaya通信的相关专业知识。
3. 积极主动，能独立工作，有良好的团队意识，能适应快节奏的工作环境。
4. 有Call Center工作经验者优先考虑。
Description:
Responsible for configuration and ongoing management of telecommunication infrastructure. Support the day-to-day operations of the Call Center, IVRs and Office phones. Administration and troubleshooting of Avaya equipment, vendor activities and circuit provisioning. Works with other IT team members to implementation plans for new initiatives and/or to resolve problems.
Duties:
- Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, IVR, Session Manager, VoIP, CMS, Call Accounting, and various Call Center applications.
- Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R5.2 & 6.0; and CMS in a dispersed voice network
- Call Center skills: Depth knowledge of VDN, Vector & Variables a must.
- Other job functions will be to assist in the planning, design, implementation and management of projects for China delivery location that may include deploying new technologies across the network integrated to multiple centers
- Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting and unified voice messaging.
- Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor
- Performs routine system administration and maintenance with no impact to the business.
- Keeps documentation up to date for all telecommunications systems but not limited to toll / toll-free numbers, call center routing, trunking and voice announcement scripts.
- Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
- Resolves open help desk tickets and verifies all issues were properly resolved and documented.
- Works with other IT team members (within China & outside) to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
- Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
Qualifications:
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
- Excellent verbal and written communication, interpersonal and customer service skills.
- Self-starter, able to work independently and as part of a team in a fast paced environment.
- Expert knowledge of Avaya Communication in a distributed environment
- Expert knowledge of Avaya Session Manager
- Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN)
- Expert knowledge of CTI applications in a Call Center environment
- Advanced knowledge of Avaya Gateways
- Advanced knowledge of Avaya CMS
- Working knowledge of Peripheral Gateways
- knowledge of VXML-based IVR Systems
- knowledge of Session Border Controllers
- knowledge of Linux Administration
? Expert knowledge of NICE & Verint Call recording systems (Station side, Trunk side, IP Logger, Screen recorders, Storage managers etc)
For more detail, pls contact HR via Swati.Thakur@igt.in
职位描述：
1. 负责公司内部电话通信，网络等基础设施的配置和持续管理。
2. 负责公司电话基础设施的建设，包括：AVAYA CM，SIP，会话边界控制器，IVR，会话管理器，网络电话，CMS，呼叫计费，以及各种Call Center的应用程序。
3. 了解熟悉Avaya设备的电路配置管理，和故障排除。
4. 能与其他IT团队成员（国外），讨论并开发新的设计和实施计划，以解决可能面临的问题。
岗位要求：
1. 熟练掌握英语，能流利的进行口语和书面沟通。
2. 熟练掌握Avaya通信的相关专业知识。
3. 积极主动，能独立工作，有良好的团队意识，能适应快节奏的工作环境。
4. 有Call Center工作经验者优先考虑。
Description:
Responsible for configuration and ongoing management of telecommunication infrastructure. Support the day-to-day operations of the Call Center, IVRs and Office phones. Administration and troubleshooting of Avaya equipment, vendor activities and circuit provisioning. Works with other IT team members to implementation plans for new initiatives and/or to resolve problems.
Duties:
- Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, IVR, Session Manager, VoIP, CMS, Call Accounting, and various Call Center applications.
- Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R5.2 & 6.0; and CMS in a dispersed voice network
- Call Center skills: Depth knowledge of VDN, Vector & Variables a must.
- Other job functions will be to assist in the planning, design, implementation and management of projects for China delivery location that may include deploying new technologies across the network integrated to multiple centers
- Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting and unified voice messaging.
- Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor
- Performs routine system administration and maintenance with no impact to the business.
- Keeps documentation up to date for all telecommunications systems but not limited to toll / toll-free numbers, call center routing, trunking and voice announcement scripts.
- Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
- Resolves open help desk tickets and verifies all issues were properly resolved and documented.
- Works with other IT team members (within China & outside) to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
- Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
Qualifications:
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
- Excellent verbal and written communication, interpersonal and customer service skills.
- Self-starter, able to work independently and as part of a team in a fast paced environment.
- Expert knowledge of Avaya Communication in a distributed environment
- Expert knowledge of Avaya Session Manager
- Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN)
- Expert knowledge of CTI applications in a Call Center environment
- Advanced knowledge of Avaya Gateways
- Advanced knowledge of Avaya CMS
- Working knowledge of Peripheral Gateways
- knowledge of VXML-based IVR Systems
- knowledge of Session Border Controllers
- knowledge of Linux Administration
? Expert knowledge of NICE & Verint Call recording systems (Station side, Trunk side, IP Logger, Screen recorders, Storage managers etc)
For more detail, pls contact HR via Swati.Thakur@igt.in
公司介绍
InterGlobe Technologies (IGT)英谷信息技术有限公司
InterGlobe是航空和旅游相关服务的领航者，通过创新和服务领导日益增长的市场。成立于1989年，总部在古尔加翁，中国总部在大连，今天InterGlobe在全球各地有126个办公地点，覆盖59个城市，InterGlobe在全球拥有超过11000名雇员。
业务：
航空——IndiGo 印度最大和增长最快的低成本运营商
旅游、技术和通用航空服务——Air Transport 印度最大航空管理公司；集成的业务流程外包和为全球客户提供旅游IT解决方案的提供商；与Hawker Beechcraft, Sikorsky Helicopters & Dornier Sea Planes独家合作
酒店——在南亚建立“宜必思”酒店和管理雅高酒店品牌
About IGT
成立于1998年
5000多名专业人员提供旅行的解决方案
一个旅游业集成业务流程外包服务的提供者
在多个位置实现全球交付模型来服务客户
集中旅游专业知识——100%的收入来自旅游、运输和好客
COPC认证-世界上第一个旅游业务流程外包
PCI DSS 2.0和ISO:认证的BPO业务
ISO 27001:2005和p cmm三级注册它与业务流程外包实践
IT组织在CMMi评估等级5
IGT 行业认证评估
在印度排名前50的最好的工作地方
全球服务年度排名前100的业务流程外包服务公司
新星类别全球外包100服务提供者
旅游BPO外包排名第二，旅行IT外包排名第三
Fast 50印度 and Fast 500 亚太
印度前15名激动人心的新兴公司
我们将为员工提供舒适的工作环境，全面和有系统的培训以及优厚的薪酬待遇，务求给每位员工创造良好的发展空间。
如应聘成功，我们将提供：
1） 具竞争力的薪酬；
2） 优厚的福利待遇（全薪病假，带薪年假，住房公积金）；
3） 全面的社会保险（养老、失业、工伤、生育及医疗）；
4） 舒适便利的工作环境
如阁下有意加盟，可将个人简历发送至：cherrie.tang@igt.in或邮寄至：广州市越秀区北京路374号之二瑞安广州中心10楼01 - 03 ,08单元，请注明应聘职位。
公司网址：http://www.interglobetechnologies.com/
InterGlobe是航空和旅游相关服务的领航者，通过创新和服务领导日益增长的市场。成立于1989年，总部在古尔加翁，中国总部在大连，今天InterGlobe在全球各地有126个办公地点，覆盖59个城市，InterGlobe在全球拥有超过11000名雇员。
业务：
航空——IndiGo 印度最大和增长最快的低成本运营商
旅游、技术和通用航空服务——Air Transport 印度最大航空管理公司；集成的业务流程外包和为全球客户提供旅游IT解决方案的提供商；与Hawker Beechcraft, Sikorsky Helicopters & Dornier Sea Planes独家合作
酒店——在南亚建立“宜必思”酒店和管理雅高酒店品牌
About IGT
成立于1998年
5000多名专业人员提供旅行的解决方案
一个旅游业集成业务流程外包服务的提供者
在多个位置实现全球交付模型来服务客户
集中旅游专业知识——100%的收入来自旅游、运输和好客
COPC认证-世界上第一个旅游业务流程外包
PCI DSS 2.0和ISO:认证的BPO业务
ISO 27001:2005和p cmm三级注册它与业务流程外包实践
IT组织在CMMi评估等级5
IGT 行业认证评估
在印度排名前50的最好的工作地方
全球服务年度排名前100的业务流程外包服务公司
新星类别全球外包100服务提供者
旅游BPO外包排名第二，旅行IT外包排名第三
Fast 50印度 and Fast 500 亚太
印度前15名激动人心的新兴公司
我们将为员工提供舒适的工作环境，全面和有系统的培训以及优厚的薪酬待遇，务求给每位员工创造良好的发展空间。
如应聘成功，我们将提供：
1） 具竞争力的薪酬；
2） 优厚的福利待遇（全薪病假，带薪年假，住房公积金）；
3） 全面的社会保险（养老、失业、工伤、生育及医疗）；
4） 舒适便利的工作环境
如阁下有意加盟，可将个人简历发送至：cherrie.tang@igt.in或邮寄至：广州市越秀区北京路374号之二瑞安广州中心10楼01 - 03 ,08单元，请注明应聘职位。
公司网址：http://www.interglobetechnologies.com/
联系方式
- Email：cherrie.tang@igt.in
- 公司地址：上班地址：广州市越秀区北京路374号之二瑞安广州中心10楼01-03,08单元