广州招聘

Job Responsibilities:

· Provide technical support to internal users
· Resolve a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate
· An eye for quality and suggest improvement over current practices
· Acquire a thorough understanding of the process procedures, keep abreast with changes made and provide quality services to the users.
· Be a team player and actively participate in Daily/Weekly/Monthly meets etc.
· Be resourceful, innovative and show initiative while supporting any team projects taken up;
· Be responsible for ensuring the Service Level Agreements are met.

Candidate Specifications:

· Excellent verbal and written communication skills.
· Pure Thai/ Japanese, Good written English for correspondence
· Fluent in spoken English will be an advantage;
· Quick learner with an ability to share and transfer knowledge.
· Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills.
· Should hold a good understanding of the complexities involved in managing a process and team.
· Good job commitment, able to perform the job according to provided procedure and work independently, sometimes under pressure.
· One year's or above information Technology/ IT Service desk experience or equivalent will be an advantage.
· Major in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience will be welcomed.

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”