广州招聘

• Work 24/7 emails globally while assisting in Ambassador set events and other coordinators duties
• Pull and organize the daily/weekly Ambassador guest arrival report
• Communicate directly with properties Executive offices to advise of Ambassador guest arrivals
• Organize weekly hotel acknowledgment reports
• Issue resolution and create problem solving
• Organize concierge type activities for Ambassador Guests
• Communicate with hotels and assist them with queries when needed
• Closely work with Ambassador team to suggest and research Surprise and Delights
• Track and record all Surprise and Delights
• Expense reports for S&D
• Assisting Supervisor with scheduling and vacation requests
• Enter Ambassador Commendations
• Update and provide refresher training as needed
• Organize team contests, newsletter and events
• Assist the Supervisor and Manager in various projects as they arise
• Other duties as assigned by management

JOB REQUIEMENTS

• Strong aptitude and passion for customer service.
• Good written and verbal English language skills
• A global team player with a pleasant personality and ability to work independently
• Ability to communicate via phone, email, text, instant message, fax and manage communications in cooperation with peers.
• Multi-tasking skills and ability to manage multiple work flows.
• Sound decision-making abilities.
• Willing to take shift duty including weekend and public holiday;
• Basic working knowledge of Microsoft Office applications, including Word, Excel and Outlook
• Excellent attendance & reliability

万豪国际集团在全球 110+个国家拥有 30 个著名酒店品牌,酒店数量超过5,700 家，且还在继续发展壮大。作为世界知名的品牌，旗下拥有瑞吉、万豪，丽思卡尔顿，豪华精选、W 酒店、威斯汀、艾美、喜来登、福朋酒店，雅乐轩，源宿,Tribute Portfolio等。

    万豪国际大中华客户服务中心—广州海航大厦(Guangzhou Customer Engagement Center简称广州CEC）为万豪国际集团旗下的所有品牌服务，是一个重要的业务渠道和客户接触平台。我们关注的是中国——万豪国际在世界上最重要市场的客户需求。我们的员工主要是通过电话，邮件以及网上聊天会话的方式与客户进行交流互动。通过我们与众不同的服务，让客户在下榻酒店之前就能感受到品牌的魅力，从而建立顾客忠诚度并且扩大万豪国际集团的市场份额。

了解更多职业发展信息，请点击http://www.careers.marriott.com.cn/ ，期待您的加入！