广州招聘

Responsibilities

-General Admin duties.

-Coordination with other departments such as HR, IT, Finance and so on to the relevant matters of Contact Centre.

-Prepare daily/weekly/monthly call analysis report for Contact Centre.

-Prepare and maintain agent’s monthly shift schedule/duty roster to ensure appropriate coverage.

-Responsible for consolidation of Supervisors/Manager’s roster

-To manage agent’s break time so that the number of agents available does not impact the service levels (should have approval from Supervisor/manager on duty when doing adjustments).

-Ad-hoc task assigned by superior.

-Financial Approval Authority

Qualifications

-Tertiary education or Diploma in any field of study.

-Must have a minimum of 2 years work experience in contact centre environment.

-Excellent oral, written and interpersonal communication skills and analytical skills.

-Must be computer savvy especially in the use of MS Excel.

-Ability to multitask in areas related to service performance.

-Able to work on shift and on Public Holiday (in accordance to contact centre operating hour).

Note: 可以通过系统直接投简历;或者将您的简历包括薪酬期望值电邮至: gz.recruit@starcruises.com

   公司简介：
  
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