Customer Services Officer(职位编号：013)
广州致源财务信息咨询有限公司第一分公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：互联网/电子商务 贸易/进出口
职位信息
- 发布日期：2013-03-26
- 工作地点：广州-海珠区
- 招聘人数：2
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语精通
- 职位类别：客服专员/助理(非技术)
职位描述
Job Description
Job Title: Customer Services Officer (Email Support)
Based at: Guangzhou China
Responsible to: Customer Services Leader
Responsibilities – General:
? Handle and provide professional Customer Service responses via Email communication.
? Ensures that all interaction provided is up to quality standards, and as well as accurate and prompt responses which meets
current turn around time.
? Handle daily email replies in solving customer’s inquiries on all before and After Sales issue.
? Able to finish assigned emails on a daily basis.
? Should make reasonable decisions in solving customer’s request especially for cases such as damage parcels and/or
processing returns, refunds and compensation cases.
? Must have the ability to identify the cause of the problem and provide suitable solution in resolving the case.
? As front liner CSA should always be polite and professional in all responses.
? Use proper email template, which is free from any grammatical error. Should be able to construct understandable and
meaningful email reply based on a given situation.
? Reports directly to Team Leader and should be able to meet individual quality score, as well as team stats which are
generated on a monthly basis.
? Be responsible for communicating with other CSA for cases sent via email.
? Be responsible for performing ad-hoc task that may be assigned from time to time.
Qualification & Competency
? University Graduate above;
? Certificate TEM-8 / CET-6
? At least 1 year working experience as a Customer Service Associate/ BPO set up or other relative job.
? Foreign applicants should have English as a Native language.
? Chinese applicants should have above average in the English communication skills both in oral / written.
? Able to work on shifting schedules (Weekends) and during Public Holidays and is amenable to graveyard shift required by
job responsibility.
? Must be able to work with minimum supervision and has a team spirit.
? Willing to learn and is open for improvement as well as to both positive and negative comments.
? Dedicated in providing the most superb Customer Service skill set.
Job Title: Customer Services Officer (Email Support)
Based at: Guangzhou China
Responsible to: Customer Services Leader
Responsibilities – General:
? Handle and provide professional Customer Service responses via Email communication.
? Ensures that all interaction provided is up to quality standards, and as well as accurate and prompt responses which meets
current turn around time.
? Handle daily email replies in solving customer’s inquiries on all before and After Sales issue.
? Able to finish assigned emails on a daily basis.
? Should make reasonable decisions in solving customer’s request especially for cases such as damage parcels and/or
processing returns, refunds and compensation cases.
? Must have the ability to identify the cause of the problem and provide suitable solution in resolving the case.
? As front liner CSA should always be polite and professional in all responses.
? Use proper email template, which is free from any grammatical error. Should be able to construct understandable and
meaningful email reply based on a given situation.
? Reports directly to Team Leader and should be able to meet individual quality score, as well as team stats which are
generated on a monthly basis.
? Be responsible for communicating with other CSA for cases sent via email.
? Be responsible for performing ad-hoc task that may be assigned from time to time.
Qualification & Competency
? University Graduate above;
? Certificate TEM-8 / CET-6
? At least 1 year working experience as a Customer Service Associate/ BPO set up or other relative job.
? Foreign applicants should have English as a Native language.
? Chinese applicants should have above average in the English communication skills both in oral / written.
? Able to work on shifting schedules (Weekends) and during Public Holidays and is amenable to graveyard shift required by
job responsibility.
? Must be able to work with minimum supervision and has a team spirit.
? Willing to learn and is open for improvement as well as to both positive and negative comments.
? Dedicated in providing the most superb Customer Service skill set.
公司介绍
Company Profile
Australia Australia Pty Ltd 成立于2004年，本公司深信网上购物将会成日世界性的趋势。在过去7年，Ausia Australialia Pty Ltd 在澳大利亚网上购物行业不断累积经验和增加客户群。
我们旗下公司在2006至今是澳大利亚易趣网站(eBay.com.au) 最大的卖家，现排名世界前60位。2007年，我公司成立了另一个购物网站 CrazySales.com.au，在短短2年时间我们已成为澳大利亚网上购物网站前5位。
现在我们网站销售超过10,000款不同产品，产品数目不断增加，产品范围广泛，包括家庭用品、健身运动用品、音乐器材、车用音响、首饰、玩具、园艺产品和电子产品等等。现在我们拥有超过500,000个长期客户，日流量超过70,000人次，每日寄出产品超过3,000件。
Australia Australia Pty Ltd was established in 2004, the Company believes that online shopping will change the worldwide trend. In the past 7 years, Ausia Australialia Pty Ltd in Australia online shopping industry continues to gain experience and increase customer base.
Since 2006, our operating companies in the eBay site in Australia (eBay.com.au) has the largest seller in the world's top 60. In 2007, another shopping site was founded which is CrazySales.com.au, in just 2 years we have become Australia's top 5 online shopping sites.
Now we sell more than 10,000 different models site products, the increasing number of products, wide range of products, including household goods, fitness sporting goods, musical instruments, car audio, jewelry, toys, garden and electronic products and so on. Now we have more than 500,000 long-term customers, more than 70,000 shipments dispatch daily and the day to day production is more than 3,000 pieces of mail.
Australia Australia Pty Ltd 成立于2004年，本公司深信网上购物将会成日世界性的趋势。在过去7年，Ausia Australialia Pty Ltd 在澳大利亚网上购物行业不断累积经验和增加客户群。
我们旗下公司在2006至今是澳大利亚易趣网站(eBay.com.au) 最大的卖家，现排名世界前60位。2007年，我公司成立了另一个购物网站 CrazySales.com.au，在短短2年时间我们已成为澳大利亚网上购物网站前5位。
现在我们网站销售超过10,000款不同产品，产品数目不断增加，产品范围广泛，包括家庭用品、健身运动用品、音乐器材、车用音响、首饰、玩具、园艺产品和电子产品等等。现在我们拥有超过500,000个长期客户，日流量超过70,000人次，每日寄出产品超过3,000件。
Australia Australia Pty Ltd was established in 2004, the Company believes that online shopping will change the worldwide trend. In the past 7 years, Ausia Australialia Pty Ltd in Australia online shopping industry continues to gain experience and increase customer base.
Since 2006, our operating companies in the eBay site in Australia (eBay.com.au) has the largest seller in the world's top 60. In 2007, another shopping site was founded which is CrazySales.com.au, in just 2 years we have become Australia's top 5 online shopping sites.
Now we sell more than 10,000 different models site products, the increasing number of products, wide range of products, including household goods, fitness sporting goods, musical instruments, car audio, jewelry, toys, garden and electronic products and so on. Now we have more than 500,000 long-term customers, more than 70,000 shipments dispatch daily and the day to day production is more than 3,000 pieces of mail.