广州招聘

Job Responsibilities:

Provide internal and external customers with solutions that are meaningful, beneficial and address their needs.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimise
escalations to Engineers or Technical Specialists.
Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
Follow customer requests and queries through to resolution. End to end call ownership
Undertake duties and job functions as directed by Customer Support Centre Management to ensure both the efficient operation of the CSC and customer satisfaction.

Personal Specification:

Excellent communication and listening skills and call handing skills.
Basic English skill in reading and writing
Sound PC skills including web and windows navigation.
Highly developed problem solving skills.
Effective organisational and time management skills.
Ability to contribute to and work within a team-based environment.
Self-motivated and able to work autonomously.
Strong written and verbal communication skills in English and Chinese.

元峰智略电子科技(POSBIT)于2004年在广州市注册成立，位于广州黄花岗信息港，是一家集产品研发、软件外包、系统实施和咨询服务为一体的高科技软件服务企业。
元峰智略电子科技专注于零售系统开发及中间件的系统集成和方案咨询、实施。公司十分注重国际化软件企业的建设和发展，重视软件开发过程管理、质量管理、服务管理，与IBM、Cisco、Microsoft、SAP、Oracle等国际著名公司建立了良好、密切的业务合作以及战略合作伙伴关系；主要为国内的零售、通信、交通、金融、制造等行业、跨国公司中国公司提供软件服务和解决方案。
元峰智略电子科技的经营宗旨是“以技术为核心竞争力，提供优质的软件和服务”；通过运用国际先进的软件项目管理模式和质量控制体系，向客户提供高质量的软件和服务。公司从事开发的技术人员超过50人，占职工总数的80% ，同时拥有优秀的项目管理人员和软件测试队伍，以及先进的开发管理体系和辅助工具。
元峰智略电子科技以优秀的人才、先进的技术、一流的产品、完善的服务体系，为客户提供专业的软件和技术服务，致力于创建一流的软件企业和服务企业。