广州招聘

招聘岗位：  Trainer

 岗位职责:

The Trainer is responsible and accountable for the execution and facilitation of training classes including but not limited to New Hire Guest Services, Reservation and other related systems, New Hire Refresher and Service Culture. The Trainer provides on-going training to all groups within the Global Contact Centers and fosters a high performance culture through an effective and versatile training style.

1、Deliver learning sessions, including but not limited to New Hire Training, Refreshers, Loyalty, Service Culture, Effective Selling and Communications workshops.

2、Personalize learning content to address different colleagues’ needs and help them succeed in their roles. Identify training needs through partnership with Operations and Quality and using analytic to evaluate performance and training needs.

3、Take initiative to collaborate with key stakeholders to ensure learning materials are always aligned with relevant up-to-date policies, procedures and guidelines.

4、Measure and evaluate learning effectiveness and work with Learning and Operations teams to continuously leverage on different learning tools (eg. Briefings and eLearning materials) as well as improve existing learning resources (eg facilitator’s guide and learner’s guide) for better colleague performance.

5、Familiarize with all GCC systems and business processes to understand the operating environment and incorporate the knowledge in the development of learning materials for colleagues.

6、Review the results of training sessions and work with Operations Leaders to develop briefings and training tools for continuous performance improvements. Review and make recommendations for improvement of learning resources including but not limited to training manual, facilitator’s guide and presentations.

7、Demonstrate a commitment to C core values (included in all job descriptions).

8、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

任职资格:

1、Minimum 1-2 years in a contact center training experience with strong customer service mindset. Experience in hospitality or travel industry preferred.

2、College degree.

3、Microsoft suite of products.

4、A good collaborator who will thrive in partnerships with various stakeholders in developing winning ways of helping people to learn.

5、Good presentation and listening skills, ability to connect with audience.

6、Pursues best practices for change and experimentation.

7、Strong verbal and written communication skills required, demonstrating Hyatt’s desired behaviors of empathy and care

薪酬福利：
    富有竞争力的薪酬：7-8K/月+年终奖金

1、 完善的福利制度：入职即购买五险一金，公司购买公积金比例为8％；

2、 每年享受带薪假24-30天：带薪年假10-16天+带薪病假12天+ 1天员工生日假+1天任意假；

3、 每年享有12晚免费入住集团旗下五星级酒店，以及享受超值员工价；

4、 公司关爱员工身心健康，设置了可升降办公桌；

5、 极具成长的发展空间，提供完善的晋升路径；

6、 5A级写字楼，漂亮高雅的工作环境；

工作时间：早9晚6，周末双休

工作地址：广州市天河区珠江新城越秀金融大厦

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