广州 [切换城市] 广州招聘广州客服及技术支持招聘广州客服专员/助理(非技术)招聘

Customer Service 客户服务

科莱恩化工(广州)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2013-03-26
  • 工作地点:广州-萝岗区
  • 招聘人数:1
  • 工作经验:一年以上
  • 学历要求:大专
  • 语言要求:英语良好
    粤语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

Job Responsibilities:
工作内容/ 职责:
Process Sales Order and ensure efficient service of order processing in cooperation with Production Planner for on time delivery;
处理销售订单,与生产计划员协调货物的生产排程,保证订单处理的高效的服务;
Follow up customer colormatching inquiry by Tar list and send colourmatching sample to customer;
通过TAR清单,跟进客户关于配色方面的问题,寄送配色样板至客户;
Coordinate customer complain and response the solution to the customer;
协调客户投诉并将解决方案回复给客户;
Assist Sales Team to settle the A/R with customers;
协助销售队伍解决客户应收账款问题;
Coordinate with Credit Control Department for customer overdue to release order;
与信用控制部协调处理客户超期帐款问题,以便申请放单;
Carry out customer satisfaction survey.
开展客户满意度调查。

Education & Work Experience Requirements:
教育及工作经验要求:
College Graduate or above;
大专毕业或以上;
At least over 1 year relevant working experience in logistics or customer services related job;
在后勤或客户相关工作岗位上有至少一年工作经验;
Good command of written & spoken English (CET 4 level preferable); fluent in Cantonese & Mandarin;
英语写作及口语能力良好(持CET4证书更佳);粤语和普通话流利;
Good computer operation skill in MS-office (including Word, Excel, PowerPoint etc.) , with SAP experience is a plus.
良好的MS-office软件操作技术(包括Word, Excel, PowerPoint等), 拥有SAP操作经验优先。

公司介绍

公司规模    100-200人
公司性质    外商独资企业

科莱恩化工(广州)有限公司
Clariant Chemicals (Guangzhou) Ltd.
Clariant is a global leader in the field of fine and specialty chemicals with headquarters based in Switzerland. To support the strong and consistent growth in Greater China, we are inviting highly qualified and motivated candidates to join us.
科莱恩集团,总部设于瑞士,是一家居世界领导地位的精细和特种化学品公司。为了配合我们广州工厂的快速发展,我们热忱期待您的加入。

公司地址:No. 2 Nan Yun San Road, Science City, GZ Hi-Tech Industrial Development Zone, Guangzhou
     广州高新技术产业开发区科学城南云三路2号
邮  编:510663

For more information about Clariant, please access us:www.clariant.com
如欲对科莱恩有更多的认识,请参阅公司网站:www.clariant.com

Interested parties please apply with full resume in English and Chinese and expected salary email to hr.gz@clariant.com (Please specify applied position).
有意者请将中英文简历、学历证明及期望工资电邮致hr.gz@clariant.com (请注明应聘职位)

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