广州招聘

Job Description:

This position is to supervise and work with IT helpdesk to provide support to end-users including VIP support, IT asset management, complete project related support in South China region. 

1. Provide day to day IT service support and problem solving, escalate more complex problems to higher level and follow up the result to users. 

2. Supervise and monitor outsourced helpdesk team performance according to KPIs. Develop operation procedure for routine jobs. 

3. Support VIP request on daily basis according to internal procedure and timely update support document as required.

4. Provide generic support to IT infrastructure. Like SCCM, virtualization platform, communication to local ISP, etc. 

5. Be familiar with internal system. Like Citrix system, Remedy system, etc. working with team members and contribute to various IT input.

6. Manage IT asset to ensure IT inventory records for hardware and software are accurately. Work with team members to maintain asset management process. Assist finance for annual/regular stock take. manage IT storage room in South China. 

7. Initial IT purchase request according to EUC requirement. Proactive sustain IT resilience to business. Be able to handle full circle of procurement process in professional & timely manner. 

8. Provide support to HO/RO project deployment in South China, collaborate with other team to complete project on time on schedule.

9.  Acquire and maintain current product knowledge to best support customer needs. Work with business to conduct regular IT training. 

10. Handle other tasks assigned by IT Manager at ad-hoc basis.

Required Experience & Skills：

1. Bachelor’s degree in computer or engineering ·         

2. At least 3 years experiences as end user support in IT industry or end user environment. At least 1 year project experiences in IT environment. ·         

3. Familiar with Microsoft Office, Windows 10, Office365 Suite, IE, Chrome, common remote access, desktop imaging and server management. Problem solving skills ·         

4. Good communication skill. ·         

5. Good English writing, listening and speaking. Microsoft/Cisco related certificate holder is preferred ·         

6. Experience with project support / coordination is   preferred.  

以星综合航运（中国）有限公司主要的经营范围是为以色列以星综合航运有限公司自有或经营的船舶提供揽货，缮制和签发提单，收取和汇寄运费，签订服务合同等等，已经在上海、深圳、广州、大连、北京、营口、天津、青岛、龙口、连云港、南京、宁波、福州、温州、厦门、中山等城市和地区建立了分公司或代表处，同时在重庆、成都、武汉、张家港等长江沿岸城市也建立了代表处，目前中国在册员工已达三百一十人，公司全面致力于为广大客户提供优质的集装箱航运服务。目前业务已达美洲、欧洲、澳洲、非洲以及东南亚等地。公司还将开发更多更新更好的业务。以星在世界航运公司中排名位于TOP TWENTY之列。根据中国港口集装箱网站截至2005年1月1日的统计，目前以星排名世界前13名。“服务上乘，效率高速，人才至上”是公司的宗旨，因此，公司非常重视人才培养。希望德才兼备，能力出众者能积极加盟。