广州招聘

Role Responsibilities:

• Self-sufficient in an environment with a high degree of ambiguity - effectively cope with change and adapt to an ever-changing workplace comfortably
• Provide honest, direct, complete and actionable feedback to others
• Be a strong leader that can be counted on to exceed goals and pushes other for results
• Be able to set clear objectives, measure work, monitor process, progress and results
• Deliver a track record of setting priorities - spending time on the most important tasks
• Effectively makes decisions based on analysis, feedback, and experience keeping the success of the team and the company in mind
• Builds a diverse workforce with a focused approach to recruiting, retaining and developing top talent
• Ability to make discretionary decisions based on research and investigative outcomes

Role Competencies:

• Problem Solving: Aptitude to understand the customer issue through key questioning to get to the root of the issue quickly. Understanding of the data needed to quickly review and identify the issue. Drive for customer resolution and clarity
• Business Acumen: Understanding the basics of how an eCommerce business operates, and what is important to our customers
• Financial Acumen: Understands foundational financial concepts and the unique regulatory requirements imposed on organizations involved in the movement of money
• Negotiation and Influence: At times, the teammate will be required to advocate on behalf of eBay and/or the customer
• Adaptability: This teammate will need to be agile and strong, with flexible standards and an ability to remain balanced despite the conflicting demands of multiple situations. Teammates will be encouraged to help define and shape the customer experience we deliver as we grow our presence in intermediated payments
• Professional Communication: High degree of professional presence in both written and spoken communication. Excellent and fluent spoken English and written English skills.
• Financial & Risk Acumen: Ability to make discretionary decisions based on research and investigation.

Job Requirements:

• 4+ years’ experience developing a team of employees, preferably in a contact/call center environment
• 2+ years’ experience in a customer service-oriented environment
• Must be able to deal with ambiguity - effectively cope with change and shift gears comfortably
• Must be able to provide current, direct, complete and actionable positive and constructive feedback to others
• Must be customer focused
• Can be counted on to exceed goals successfully and pushes other for results
• Sets clear objectives and measures work, monitors process, progress, and results
• Must be able to set priorities - spends his/her time and time of others on the most important tasks
• Provides timely information the team needs to know to do their job and feel good about being a member of the team

Preferred Qualifications:

• 2 + years in Risk detection, fraud prevention or financial services is preferred
• BS/BA degree required or equivalent work experience

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************