Quality Assurance Officer 质量保证主任
Anantara Vacation Club(Greater China)安纳塔拉度假会(大中华区)
- 公司规模:1000-5000人
- 公司性质:外资(非欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2020-11-13
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语精通 普通话精通
- 职位月薪:0.9-1.2万/月
- 职位类别:质量管理/测试主管(QA/QC主管) 客户经理/主管
职位描述
Company Description:
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Key Responsibilities:
The Quality Assurance Officer (QAO) is primarily responsible for ensuring exceptional service delivery in relation to new AVC Owners from the point of sale through to the sale closure, ensuring the new Owner leaves the Sales Gallery with any post sale concerns or questions addressed, and that a complete verification and acknowledgement overview of the pertinent facts regarding their Ownership obligations are fully understood by the new Owner, and that the new Owner is comfortable with their purchase decision. Other responsibilities include ensuring accurate completion of all company and/or governmental documents governing new Ownerships including verifying the accuracy any consumer installment applications and contracts. Include the following. Other duties may be assigned.
· Conduct a complete ‘Quality Assurance and Owner Understanding and Acknowledgement’ overview with the new Owner ensuring any concerns, issues etc. are fully addressed and the Owner is fully satisfied and comfortable with their decision to enter into a purchase arrangement for Anantara Vacation Club Points
· Ensure the accuracy of all purchase and finance installment (if applicable) documentation and that the new Owner is provided with all required documentation along with a new Owner’s kit
· Maintain contact with the new Owner and be their primary point of contact within AVC prior to the sale closing date to ensure sale closure is on schedule, and that any incomplete or additional documents, further deposits etc. and/or information is obtained in a timely manner in order to finalize the purchase
· Prior to sale closure provide assistance, additional information and reassurance to the new Owner should they experience post sale remorse, in order to keep the sale secured
· Process any rescissions, once you are satisfied the sale will not proceed, in a timely fashion
· Conduct ‘post sale procedures’, documentation, follow up training during the training induction period for all new Sales Executives
· Conduct on a regular basis ‘ongoing training and updates sessions’ for all Gallery Sales Associates ensuring they are kept up to date in relation to post sale pre-closing new procedures etc.
· Actively monitor that the integrity of the sales presentation is not compromised, deviated from or distorted, reporting immediately to the Director of Sales any incorrect or inappropriate information that may be being presented whether through a genuine misunderstanding or otherwise so that the appropriate corrective and/or disciplinary action is taken
· Maintain close communications with the Corporate Contracts Administration Department in relation to new Owners in terms of sales ready to close, rescission statuses, etc.
· Maintain a log in respect to all new Owners ‘Welcome’ follow up calls by Sales executives and advise sales management of any lapses
· Advise the Director of Sales daily of any processed rescissions, pending sales and sales closure statuses etc.
· Assist the Gallery Sales Administration Management in ensuring all Gallery Associates adhere to all Company and any Governmental compliance requirements, general AVC policies and procedures and that all Sales Gallery Associates act, at all times to ensure the ‘Guest Experience’ and the integrity of the ‘Anantara’ brand name are not compromised, ensuring all Gallery Associates represent the company in an ethical, moral and professional manner at all times
· Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Club Services etc.
· Regularly update the Director of Sales with any relevant information and ongoing feedback on the performance and any other issues concerning the operation and effectiveness of the Quality Assurance function of the Sales Gallery
· Promote good working relationships between your Sales Gallery and all other departments within AVC ensuring clear lines of communication are maintained
Job Qualifications:
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Excellent written and oral communicative skill
Excellent verbal and nonverbal listening skills
Knowledge and application of AVC’s sales methodology
Comprehensive knowledge of the AVC product, including being fully
conversant with all Club documents & agreements. (Rules & Regulations, reservation guidelines etc.)Positive and enthusiastic attitude
Presents a professional and knowledgeable image
Persuasive techniques
Patience and understanding, especially with any language related barriers
Accuracy in detail in relation to documentation and numeracy
Understanding of any lender financing facilities
Excellent written and oral communicative skills in Mandarin.
Good command of spoken and written English
公司介绍
安纳塔拉度假会是奢华产权共享服务业中的翘楚,在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店,及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。
Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年,安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。
Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺(minor)国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。
“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”
随着安纳塔拉度假会的快速成长和成功,我们热情期待渴望在一家急速发展亚洲业务的公司,为获得丰富的培训机会和良好的职业发展规划的充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业领域,包括餐饮业,礼兵及休闲度假旅游产业,导游及旅游公司,直接销售和现场推广等众多领域。
Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域, 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。
Line associate, supervisory, management and executive positions are available, in each of the following specialisations.
从普通员工、主管、部门经理,到公司高级行政人员,我们提供广阔的职位发展机会。
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联系方式
- Email:chinahr@minor.com
- 公司地址:地址:span上海市黄浦区龙华东路647号电科滨江中心15楼