广州招聘

Location ： Shanghai

Company Profile：

Famous information technology and communication engineering service provider in Asia Pacific and Middle East.

Responsibilities：

• To build services relationships with clients.
• Single point of contact (SPOC) on Operations matters.
• Oversee day-to-day fault management for Critical or Escalated incident.
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident.
• Overseeing the entire planned maintenance cycle for customer’s critical services.
• Develop customized processes and support to meet customer’s special needs.
• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.

Requirements:

• Degree in Computer Science / Engineering or equivalent.
• Three (3) years or more of IT experience in an IT Service management capacity.
• Experience (working independently) and enjoy working in an IT Operations management environment.
• Good interpersonal skills.
• Good team player.
• ITIL Service Delivery qualification is essential.
• CCNA qualification is desirable.
• Good communications and written skills in English and Chinese.

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