广州招聘

Main Responsibilities:
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v  Transformer technical tasks

Completes broad scope of technical tasks including Transformer installation/commissioning, maintenance and evaluation of customers’ equipment and systems among others;

v  Customer  Issue Resolution & Responsiveness

  a. Drive the communication with the customer to ensure the customer has  confidence on problem resolution.

  b. Define and understand the customer issue by creating the adequate  reproduction scenarios.

  c. Research, troubleshoot, develop and implement a workaround (if needed) and  gain agreement from customer on problem resolving.

v  Effective  Communication & Collaboration

  a. Identify the right resource to collaborate with for tough & political  hot problem.

  b. Collaborate with cross-group peers both proactively and reactively.

  c. Produce quality documentation and share with the appropriate team members  and tech lead as appropriate

v  Training & Readiness

a. Identify current knowledge  deficiencies/training needs, as well as potential future needs

  b. Act as a subject matter expert (SME) to build readiness content and develop  training (in applicable regions).

  c. Make effective technical presentations, both internal and external.

Qualifications

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v  Bachelor degree or above with major in electrical engineering, automation or electrical-mechanic;

v  Good in oral and written English;

v  Good sense of responsibility and customer service;

v  Good interpersonal skills and effective communication skill; 

v  Able to work under pressure and travel frequently to support field projects at home and abroad.

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