广州招聘

Role Title: Digital
Product Manager
Business: Wealth & Personal Banking
Role Purpose / Description
This role holder is
accountable for the designing, building and running digital journeys covering
all products, customer types and channels across HSBCs global RBWM business.
This involves being part of cross functional teams (composed of analysts,
designers, scrum teams) across different locations operating in a lean agile
product development environment.
As a product
manager, you will be part of a team that will:
-Represent the
CUSTOMER at all times
-FOCUS on urgent,
pervasive and valuable problems to solve
-Be CREATIVE and GET
FUNDING for your ideas
-Create COMPETITIVE
products that thrive in the market
And that won’t rest
until their products GO LIVE!
Product Management
-Manages aspects of
the product lifecycle enabling the product to meet the needs of customers/users
and achieve financial or other targets.
-Acts as product
owner for one or more lower-value products or services
prioritises product
requirements and owns a product backlog.
-Analyses market
and/or user research, feedback, expert opinion and usage data to understand
needs and opportunities.
-Facilitates uptake
of products by planning development of product collateral, supporting and
evaluating campaigns, and monitoring product performance.
-Rolls out product
trials and product launches.
Requirements Management
-Defines and manages
scoping, requirements definition and prioritisation activities for small-scale
changes and assists with more complex change initiatives.
-Follows agreed
standards, applying appropriate techniques to elicit and document detailed
requirements. Provides constructive challenge to stakeholders as required.
-Prioritises
requirements and documents traceability to source. Reviews requirements for
errors and omissions.
-Provides input to
the requirements base-line. Investigates, manages and applies authorised
requests for changes to base-lined requirements, in line with change management
policy.
Improves the Customer Experience
-Encourage others to
take a personal approach to each individual customer without making assumptions
about their needs
-Work to exceed
expectations by looking for opportunities to improve the customer experience in
every interaction
-Actively engage
with colleagues across HSBC to ensure that all customer’s needs are met at the
first point of contact
-Review and use customer
feedback and complaints to make sustainable improvements the customer
experience
Understands a Broad Range of Products
-Readily share your
understanding of a broad range of products and channels with colleagues in your
business area
-Understand and describe
the features and benefits of products for specific customers in your business
area
-Understand how HSBC
differentiates the products and channels in your business area from whatever
the competition is offering
-Suggest product and
channel enhancements that will improve the customer experience
Understands the Marketplace
-Proactively update
yourself on the current trends and latest news in your area of the financial
services industry and regulatory landscape
-Understand the
basic characteristics for the financial services markets that you work in
-Understand how HSBC
differentiates itself from competitors in your business area
-Learn about the
factors and trends that may affect your business area
Actively Identifies and Resolves Issues
-Actively identify
issues that may impact your own work objectives and implement actions to
mitigate
-Solve problems
systematically, logically and independently and where appropriate involve
supervisors
-Demonstrate strong
attention to detail and think laterally to identify solutions based on proven
best practices or new approaches
-Implement solutions
within immediate scope, anticipating impacts and managing feasible action plans
Supports People Development
-Quickly familiarize
new team members with the team’s purpose and expectations
-Recognize and
encourage the behaviors that contribute to teamwork
-Give timely, honest
and constructive feedback to others
-Respect the
contributions of all team members

职位要求：
Knowledge & Experience / Qualifications
-Strong analytical
skills, being able to translate business problems into a set of digital
requirements.
-Ability to engage a
wide range of stakeholders to agree on scope and requirements.
-Consumer financial
services industry experience optional and understanding of Digital businesses
such as travel, lifestyle, and/or other consumer product development is an
advantage.
-Good communication
skills for navigating through business requirements, differences of opinion on
approach.

About HSBC Technology
China
We
develop, implement and support software and IT services and processes that
allow HSBC to remain at the forefront of high-quality banking systems. We
develop and maintain systems for HSBC’s global businesses, as well as support
functions such as Finance, HR and Risk. We work across a range of technology
platforms and development disciplines, from mainframe to mobile technologies.
Our
team includes software engineers and developers, architects, testers, IT and
business analysts, consultants and programme and project managers, as well as
team leadership and management roles. We employ people in almost all the
countries and territories in which HSBC operates. Two locations of HSBC
Technology China, including Guangzhou and Xi’an, are world-class technology
hubs with industrial delivery capability.
Some careers grow faster
than others
If
you’re looking for a career that will give you plenty of opportunities to
develop, join HSBC and your future will be rich with potential. Whether you
want a career that could take you to the top, or simply take you in an exciting
new direction, HSBC offers opportunities, support and rewards that will take
you further.

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”