广州招聘

岗位职责：

1. Giving advice and consultation in relation to operational matters to various value centres, business units, sales channels and risk team for enquiry case handling via email or phone call (Cantonese). Escalate the irregularities to Team Manager and FRM to prevent fraud risk. 与销售部门/风控部门/信用审批部门进行邮件或电话（粤语）沟通，并根据多个对接部门的指令，遵照合规及监管要求及既定流程跟进信用卡开户操作，必要时向相关部门上报可疑交易以防止欺诈风险；

2. Perform QA checking for the tasks of operations and processing work, then follow the rectification of the exceptional cases with error found, including Cantonese communication with frontline sales and other relevant departments. 负责香港信用卡流程质量评估，并通过与相关部门沟通来跟进问题案件的纠正（包括与销售或其他相关部门进行粤语电话沟通）；

3. Upload support documents for exceptional cases. 针对部份信用卡申请补充文件的上传。

任职要求:

1. Education Level: University and above全日制本科及以上学历；

2. Shift arrangement & HK Holiday 适应倒班（早晚班）以及香港假期安排；

3. Good skills on Cantonese and English read, write & communication 具备优秀的的普通话、粤语、英语听说读写和沟通能力；

4. Good team collaboration capability and excellent service awareness 良好的团队协作能力，并具备优秀的服务意识；

5. Has some credit card knowledge in related to banking or some working experience in the industry（Document Verification experience, Call back or customer service experience）具备银行信用卡业务背景及相关文件审核经验或呼叫中心经验者优先；

6. Being able to work under pressure 有较强的抗压能力。

Standard Chartered Global Business Services Co., Ltd was established in 2007, is part of Standard Chartered Group Shared Services Centres (GSSCs) organization and a wholly owned subsidiary of Standard Chartered Bank (HK) Co., Ltd. Modelled after Chennai, India and Kuala Lumpur, Malaysia, GBS China is the third GSSC of Standard Chartered Group providing robust back-end banking operations, data processing and technology outsourcing services.

GBS China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.

Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.

The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China

 

渣打环球商业服务有限公司(原渣打科营中心)成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打环球商业服务有限公司是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。

渣打环球商业服务有限公司的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。

金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。

金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会