Call Centre Team Leader 呼叫中心组长
Anantara Vacation Club(Greater China)安纳塔拉度假会(大中华区)
- 公司规模:1000-5000人
- 公司性质:外资(非欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2020-11-03
- 工作地点:上海
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:0.8-1万/月
- 职位类别:电话销售
职位描述
POSITION OVERVIEW:
The Telesales Team Leader is responsible for inviting potential guests via Telephone to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package. Additional responsibilities include performing booking verifications and managing reports on a daily basis.
电销团队组长的职责是通过电话联系潜在客户,提供他们一个优惠的度假套餐并邀请他们参加我们的介绍会,另外,组长每天的职责还包括订单的检查及报表的管理。
The Telesales Team Leader will represent Anantara Vacation Club in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90-120 minutes sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive Team Leader’s responsibility to ensure that each guest clearly understands the offer and adheres to the Details of Participation.
电销团队组长会呈现出与安纳塔拉度假会一致的礼貌,热情,勤奋的态度,所有受邀的客人都将参加一个以展示安纳塔拉度假会分时度假优势的90-120分钟的介绍会。电销团队组长同样需要确保每一位参加介绍会的客人都完全清楚理解这个订单及附加的参加条款。
Required Skills and Attributes:
1. Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.
非常优良的客户服务经验,包括但不界限与积极倾听、同理心、问题解决、组织,注重细节,执行,和优秀的口头和书面沟通技巧
2. Previous telemarketing service experience preferred.
有电销经验者佳
3. Ability to work as a team player, in a personable and positive manner.
团队之上,有亲和力并积极向上。
4. Ability to work quickly and accurately in a high volume environment. Able to perform well under deadlines and respond well to an environment of constant change.
在嘈杂的环境中依旧能快速正确的完成工作。能够在最后期限内完成任务,在一个不断变化的环境中仍能做到快速应变。
5. Native in Chinese Mandarin language .
以中文为母语。
6. Problem solving and negotiating skills.
解决问题及谈判的技巧。
7. Positive and enthusiastic attitude.
积极乐观的态度。
8. Excellent coaching and teaching skills.
良好的指导及培训技巧。
9. Strong leadership skills and ability to lead by example.
举例自己优秀的团队领导技巧及能力
10. Computer skills: Microsoft words, Power point, Excel.
电脑使用技巧:Microsoft words, Power point, Excel.
公司介绍
安纳塔拉度假会是奢华产权共享服务业中的翘楚,在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店,及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。
Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年,安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。
Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺(minor)国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。
“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”
随着安纳塔拉度假会的快速成长和成功,我们热情期待渴望在一家急速发展亚洲业务的公司,为获得丰富的培训机会和良好的职业发展规划的充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业领域,包括餐饮业,礼兵及休闲度假旅游产业,导游及旅游公司,直接销售和现场推广等众多领域。
Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域, 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。
Line associate, supervisory, management and executive positions are available, in each of the following specialisations.
从普通员工、主管、部门经理,到公司高级行政人员,我们提供广阔的职位发展机会。
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联系方式
- Email:chinahr@minor.com
- 公司地址:地址:span上海市黄浦区龙华东路647号电科滨江中心15楼