广州招聘

Job Purpose and Background

·         Lead the development, management and implementation of cloud-focused business technology solutions specifically, Salesforce for Anantara Vacation Club’s Shanghai Call Center  

·         Act as the key liaison between Corporate Anantara Vacation Club & Shanghai Call Center to ensure organizational policies and standards are adhered and implemented. 

·         Proficient in applying Salesforce solutions to address complex business requirements where automation of business processes, report and dashboard creation and advocacy of user adoption are critical.   

·         Support the integration of custom solutions on the force platform including significant work in Apex, VisualForce, application integration and data migration

·         Work with functional teams to ensure implemented applications are maintained and supported either directly or via third party support agreements to ensure prompt response to any issues and minimize disruption to day-to-day operations

·         Facilitate, analyze and recommend continuous improvements to business and system processes while ensuring that requirements and change initiatives are clearly documented and effectively meets on-going changes in business objectives.

Key Responsibilities, but are not limited to:

Salesforce development and integration

·         Understand fully the day-to-day operations, business requirements, specifications, process flows to ensure successful application design, application configuration, testing and deployment

·         Work directly with departmental project leads to lead projects, facilitate business process analysis sessions, develop and deliver key components of technology solution

·         Assess and obtain agreement from various stakeholders to ensure successful implementation

·         Manage all stages (planning, estimation, execution) of individual application development and integration projects to ensure technical, financial and quality targets are met

·         Monitor and report on the progress of application development and integration projects, using appropriate quality assurance processes to ensure that projects are carried out in accordance with agreed standards, methods and procedures.

·         Contribute to the improvement of application usability by ensuring the development of user tasks, interactions and interfaces that take into account the user experience

Applications support

 

·         Manage the provision of application maintenance and support services, either directly or via third party support agreements.

·         Plan for and manage business application enhancements, ensuring that all requests for change are prioritized, documented and delivered to agreed targets

·         Create an operating model and organizational structure for applications support, including the transition of current support responsibilities from business units to the appropriate functional departments

·         Manage the installation, configuration, upgrade, administration, monitoring and maintenance of systems

Business analysis and requirements definition

·         Investigate, analyze, review and document business processes, the information used and the data on which the information is based.

·         Develop solution options for process improvements using both automated and non-automated components.

·         Facilitate the scoping of requirements and priority setting for application changes, engaging all required stakeholders.

·         Document requirements to analyze for alignment to strategy and conformance with principles

·         Obtain formal agreement by stakeholders and establishes a base-line on which delivery of a solution can commence and variations can be managed.

Communication and organization

·         Use effective, clear and positive communication to drive effective user adoption of Salesforce within Shanghai Call Center

·         Strategize and maintain clear work plans and manages timelines whilst remaining flexible and adaptable.

·         Actively foster a positive collaborative and enthusiastic organizational culture

·         Complies with company policies and procedures, Code of Conducts with minimal supervision

Education and Experience

·         3+ years of experience managing Salesforce application and/or other enterprise cloud-based business applications and call center systems. Applicants with Salesforce certification will have an advantage.

·         Ability to build trust and strategic partnerships with assigned business area contacts, project teams and leadership to facilitate two-way communication

·         Ability to understand and articulate business and organizational strategies and how it applies to technology and operation processes

·         Strong verbal and written communication skills with the ability to communicate with all levels of associates in the organization. The ability to converse both is Mandarin & English is mandatory.

·         Results oriented and self-motivated with the ability to take ownership

Anantara Vacation Club (AVC) is Asia's leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店,及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺（minor）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”
随着安纳塔拉度假会的快速成长和成功，我们热情期待渴望在一家急速发展亚洲业务的公司，为获得丰富的培训机会和良好的职业发展规划的充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业领域，包括餐饮业，礼兵及休闲度假旅游产业，导游及旅游公司，直接销售和现场推广等众多领域。

Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line associate, supervisory, management and executive positions are available, in each of the following specialisations.
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会。

***********************/career/hotel.php