广州招聘

Role Title: Senior QA
and Test Manager
Business: Wealth & Personal Banking IT
Role Purpose / Description
Some careers grow
faster than others.
If you’re looking
for further opportunities to develop your career, take the next step in
fulfiling your potential right here at HSBC.
Wealth &
Personal Banking serves more than 50 million customers worldwide with a complete
range of Wealth & Personal Banking services to enable them to manage their
finances and protect and build their financial futures. It is a global business
that brings together management responsibility for Retail Banking, Wealth
Management, Insurance and Asset Management with a focus on customer-centric
propositions and innovative and efficient distribution channels.
We are currently
seeking a high caliber professional to join our team as Senior Digital Channels
QA & Testing Manager.
Principal
responsibilities
-Reporting to the
ASP WPB Regional QA & Testing Lead within WPB Channels Transformation and
accountable for leading, managing and driving the evolution of the testing / QA
function/discipline for deliverables and activities within China location and
delivery center as Agile and DevOps ways of working are further adopted.
-The role holder
will be part of the broader ASP WPB Channels Transformation QA & Test
capability, bringing together traditional Technology and Business Testing and
Quality functions to drive effective and efficient ways of working whilst
continuing to deliver quality product to our customers.
-The role holder
will ensure that all changes across the WPB Channels Transformation Portfolio
meet the business criteria and customer requirements, to ensure quality of
deliverables and best in class experience.
-Provide leadership
of a strong horizontal testing capability of internal staff and vendor
engagements of multiple initiatives delivered both to China and other markets
across Asia Pacific and beyond.
-Building a high
performance team in accordance with the principles of the QA & Test
capability in WPB Channels Transformation
-Supervision and
direct leadership of WPB Channels Transformation QA & Test capability in
China
-Escalation point
for project issues and concerns
-Supporting the
delivery production line (development, testing and implementation) ensuring
digital deliverables meet business requirements and are fit for purpose to
release to customers.
-Contribution to the
delivery of all flagship Group Transformation Programmes specifically those in
WPB Channels Transformation and the broader WPB (Customer & Products
landscape)
-Management and
leadership across the testing horizontal in China for the Business headcount
within WPB Channels Transformation QA & Test
-Oversee internal
business user engagement in business acceptance activity, particularly with
internal facing applications.
-Oversee and Lead
transition to agile within the testing discipline
-Work with external
data sources and industry trends to ensure that cross browser and device
coverage accurately reflects customer usage, standardizing this but accounting
for any specific regional anomalies.
-Direct Leadership
of up to 20 FTE (@ GCB5-6 grade) and indirect leadership of vendor and partner
resource that is part of the capability in China.
-Management of
business acceptance activity for the CTB/RTB portfolio of projects and
initiatives across WPB Channels Transformation
-Indirect leadership
of resources and specialists across other functions and organizations (where
work is outsourced including business users and agency resources).
-Define and
implement training and development plan for own team and encompassing
accreditation with robust approach to performance management that leads to high
performance culture.
-Operate within WPB
QA & Testing and broader Channels Transformation governance structures
-Identification of
key risks, issues and interdependencies and providing appropriate mitigation
strategies or escalating as appropriate.
-Develop clear
governance procedures within the QA & Test discipline.
-Support audit /
independent programme assessments as required.
-Ensure
HSBC is not put at any operational or reputational Risk.
职位要求：
Knowledge & Experience / Qualifications
-Sound knowledge and
understanding of Agile delivery and the role the Test / QA discipline plays
-Personnel experience
in customer focused organizations, in disciplines such as digital, HTS or
change management
-Strong performance
management and team development skills
-Good knowledge and
experience of testing process and practice
-The ability to quickly
understand customer and operational considerations
-Awareness of User
Centered Design methodology, and strong customer focus
-Excellent
understanding of project methodology, frameworks and best practice
-Subject Matter
Expertise of channel, including technical, commercial, market place and
customer considerations.
-Innovative – the ability
to approach things differently or do different things to deliver goals.
-Experience of process
improvement and LEAN thinking methodologies.
-Highly developed
communication skills, both written and verbal, to explain complex or technical
issues.
-Pragmatic decision
making skills, with the ability to make clear judgments based on a range of
factors, e.g. commercials, risk, customer experience
determine the
implications and make recommendations as needed.
-Strong relationship
management skills to satisfy a wide range of internal and external customers
with conflicting priorities.
-High levels of
resilience and self-motivation.

About HSBC Technology
China
We
develop, implement and support software and IT services and processes that
allow HSBC to remain at the forefront of high-quality banking systems. We
develop and maintain systems for HSBC’s global businesses, as well as support
functions such as Finance, HR and Risk. We work across a range of technology
platforms and development disciplines, from mainframe to mobile technologies.
Our
team includes software engineers and developers, architects, testers, IT and
business analysts, consultants and programme and project managers, as well as
team leadership and management roles. We employ people in almost all the
countries and territories in which HSBC operates. Two locations of HSBC
Technology China, including Guangzhou and Xi’an, are world-class technology
hubs with industrial delivery capability.
Some careers grow faster
than others
If
you’re looking for a career that will give you plenty of opportunities to
develop, join HSBC and your future will be rich with potential. Whether you
want a career that could take you to the top, or simply take you in an exciting
new direction, HSBC offers opportunities, support and rewards that will take
you further.

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”