广州招聘

To serve as the key contact point for our customers, providing customer service and financial assistance to customers. The role forms part of the Consumer Finance department, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

• Professionally handle all customer concerns or complaints with satisfactory resolution.
• Maintain required levels of phone activity, contact percentages and KPI provided by financial management.
• Initiate follow-up on all accounts in order to ensure payment plans are fulfilled.
• Follow up on any installments which are not received and take all measures to ensure the recovery of any overdue amounts.
• Negotiate payment plans and analyze the situation to determine best course of action following business practice and policies.
• Communicate in a timely manner with colleagues in Contract Processing, Sales and Club Operations as appropriate in relation to any problems arising in relation to specific installment accounts.

Qualifications

• Bachelor degree (desirable).
• Previous work experience in a timeshare environment, hotel customer service/hospitality and related call centre strongly preferred.
• Well organised, high level of attention to detail, ability to communicate effectively with other departments
• Excellent English written and verbal skills. Other languages an advantage
• Strong work ethics, flexible in approach and supportive of others (essential)

Anantara Vacation Club (AVC) is Asia's leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店,及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺（minor）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”
随着安纳塔拉度假会的快速成长和成功，我们热情期待渴望在一家急速发展亚洲业务的公司，为获得丰富的培训机会和良好的职业发展规划的充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业领域，包括餐饮业，礼兵及休闲度假旅游产业，导游及旅游公司，直接销售和现场推广等众多领域。

Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line associate, supervisory, management and executive positions are available, in each of the following specialisations.
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会。

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