广州招聘

KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.
毕马威的运营服务中心致力于为各行各业、不同地域以及不同服务类型的客户提供一系列创新完善、高效价优的整体解决方案，该服务将针对不同的金融监管机构颁布的法律法规为企业提供大型改善管理类服务以及/或持续性合规服务。

 

Job Description (职位描述)

 

The role will lead a team to deliver a strong client/customer experience and high levels of quality and productivity in line with given policies and procedures.
成为尽职调查组长，您将需要带领整个团队开展各项客户尽职调查项目，为客户提供优质的服务，完成不同的任务与挑战。

 

The ability to engage and communicate via good people management skills and experience is therefore essential, with a demonstrable track record of having successfully led a small team in an operations environment.
您既需要具备良好的团队管理能力和沟通能力，相关的团队管理经验，

 

The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain strong internal networks will also be key.
同时也需要和项目里的其它团队紧密合作，建立良好关系。

 

Responsibilities

 

- Effective leadership of the team including line management responsibility for 15 direct reports
- Ensure the team is well motivated and that team members are developed to their potential in line with current and predicted operational needs
- Identify ongoing training needs and arrange coaching as required to ensure all staff achieve competency within reasonable timeframe and maintain competency level
- Performance manage and develop colleagues, maximising talent and contribution of individuals in delivering value
- Effective supervision of the processes handled by the team, including hand-offs to other internal and client teams, ensuring a high level of service to all customers/clients
- Maintain policy, process and procedures documentation for processes handled by the team, in liaison with Training and Competence Manager
- Achievement of targets which impact client Service Level Agreements (SLAs)
- Identify and communicate MI requirements in support of team management and utilise MI reports to drive staff performance
- Where relevant, build cross site relationships with counterparts to ensure operational consistency across sites and share best practice
- Consistently apply communication standards as set out in the Communications framework
- Reporting of issues of concern to Operations leadership, seeking root causes and/or solutions to problems and challenges
- Actively protecting the client’s interest at all times in complying with statutory regulations and legislation
- Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
- Demonstrate due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual
- Ensure potential resource challenges are flagged in a timely manner to Operations Management to facilitate recruitment backfills
- Provide support and cover for TL levels within function and across functions as required (arranging cover and comprehensive handover for own planned absences)

 

岗位职责

 

- 带领15人或以上的团队高效地开展不同的项目
- 适时激励团队成员，协助团队成员找到自己的定位并更好地发掘他们的潜能，鼓励他们更多的参与到项目中，以满足部门的用人需求
- 根据团队的需要，安排不同的培训项目，并激励团队成员通过参加培训，熟悉工作流程，提高工作效率，提升工作能力
- 管理团队成员的工作表现，安排与其能力匹配的工作，给予他们相应的帮助从而实现他们的工作目标
- 有效地监管项目进度，协助团队向客户提供高质量且专业的服务
- 与培训部及上级管理部门合作整理工作流程与指引，并根据项目需要提供相应的流程改善方案
- 带领团队高效完成项目，使我们成为客户的明确选择
- 了解项目经理的各项要求，配合项目经理开展工作，并激励团队不断进步发展
- 与相关部门及机构建立良好的合作关系，确保流程处理的一致性并主动分享优秀的处理方案
- 确保团队成员能够在指引下与客户开展高效的沟通交流
- 及时向上级反馈团队工作情况，针对产生的问题挖掘其产生的原因，并提出解决方案
- 在符合各项法律法规的条件下，维护客户的权益
- 不断调整以及改善工作流程和工作方式，帮助团队不断提高工作效率
- 带领团队成员遵守各项规定
- 对于项目人员的资源情况能及时察觉并反馈，确保项目资源的充足
- 与团队中的其他组长能保持良好的合作，确保项目的顺利进行

 

Basic Requirement

 

- Min 3 years in an operational environment, where at least 1 yr has been spent at a TL level managing a small/medium team (>10). Preferred background in Financial services industry, with exposure to remediation although not essential
- Communication and relationship management skills
- Fluent writing and verbal communications in English, Mandarin and Cantonese is needed
- Good organisation skills
- Problem solving skills and the ability to use information to generate creative solutions to benefit the business
- Awareness of the Hong Kong Monetary Authority (HKMA), Anti-Money Laundering (AML), Data Protection Laws and other relevant legislation, procedures and processes
- Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint

 

岗位要求

 

- 至少3年以上的企业运营经验，其中含至少1年以上的团队管理经验 (10人或以上的团队)，有金融服务行业背景者优先考虑
- 良好的沟通技巧以及关系管理能力
- 良好的书面表达及口头沟通能力，含英语、中文及粤语
- 良好的组织管理协调能力
- 具备良好的问题解决能力，能够针对不同的情况提出建设性的建议，并不断改善工作流程，保证工作效率
- 熟悉香港金融管理局（HKMA）、反洗钱、数据保护法以及其他相关法律规定或法律程序
- 能够熟练地使用PowerPoint, Word, Excel等办公室软件

 

Overview

KPMG China operates in 25 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have 219,000 people working in member firms around the world.

The KPMG Delivery Centre (KDC) is a centralised centre of excellence delivering high quality services to KPMG China's audit, tax, advisory and infrastructure functions.

毕马威服务中心简介

毕马威在中国二十五个城市设有办事机构，合伙人及员工约12,000名，分布在北京、长沙、成都、重庆、佛山、福州、广州、海口、杭州、合肥、济南、南京、宁波、青岛、上海、沈阳、深圳、苏州、天津、武汉、厦门、西安、郑州、香港特别行政区和澳门特别行政区。

毕马威是一个由专业服务成员所组成的全球网络。成员所遍布全球147个国家和地区，拥有专业人员219,000名，提供审计、税务和咨询等专业服务。

毕马威服务中心(KDC)作为全国中央卓越中心, 致力于为毕马威中国的审计、税务、咨询的前线与后勤服务团队提供优质服务。