广州招聘

Job Description:

The Process Automation Specialist is responsible for analyzing AS-IS business processes and system to identify improvement opportunities and collaborating with CSRs and partner functions (mainly IT) to develop and deploy automated solutions with better efficiency and quality assurance.

Responsibilities:

• Gather requirements from CSRs and Team Coaches, and work closely with BPCs and CS Leaders to analyze, evaluate and propose the best automation solution;
• Leading the design, development and test of automation (workflow) tools based on the requirements by leveraging the both internal and external resources;
• Develop and deliver training to CSRs and provide responsive support for issues escalated by CSRs;
• Monitor and analyze automated workflows/tools performance;
• Advance the usage of Microsoft and other IT tools and applications in E&I customer service team; train and support CSRs in daily use;
• Network with IT function and stay up to date with DuPont digital solutions;
• Support E&I customer service digital projects (RPA etc.) in process analysis, process & predictive modeling and converting them to an Automation Specification;

Qualifications:

• Bachelor’s degree (major or minor) in Computer Science, Management Information Systems, or related field or equivalent work experience.
• 3-5 years working experience with Sales & Marketing process knowledge and understanding of Digital Automation and AI (such as RPA/iRPA, ChatBot, and Machine Learning/Predictive modeling etc);
• Proven working experience with process improvement and tools development with Microsoft technologies (Excel Macro, Power Automate, Power BI, Flow, SharePoint, etc.)

• Good communication skills. Ability to communicate complex ideas clearly and concisely and ability to facilitate cross-functional collaboration.

• Strong analytical and problem-solving skills.

• Software development experiences with tools (such as SQL, Java, web, and .Net) is a plus

• Fluency in written and spoken English

携手并肩，我们共同改造各行各业，改善人们的日常生活。

经过200多年的不懈创新，杜邦公司正在进入一个全新的探索发现时代。我们的社群，包括科研人员、工程师、远见卓识之士以及所有合作伙伴，日复一日地通力合作，将各种可能性变为现实世界的产品和解决方案，促进人类社会蓬勃发展。我们的业务包括：

电子与成像
利用行业领先的技术，生产更小型、更智能、更快速的电子产品，将阳光转化为清洁能源，以及为包装和纺织行业提供卓越的印刷品质。

交通与工业
供应高性能树脂、粘合剂和润滑剂，实现适用于航天、汽车和其他严苛环境的材料系统解决方案。

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提供防护和性能解决方案，保障先遣救援人员和产业工人的安全，确保业务和作业的顺利开展。


我们竭尽所能地创造一个更加可持续的世界。我们的宗旨——通过必不可少的创新，推动世界繁荣发展——是我们对社会的承诺。我们将满怀热情，运用经实践验证的科技和创新能力，针对世界面临的复杂挑战，开发可持续的解决方案。了解杜邦公司如何致力于打造更美好的世界，请访问我们的中文网站.