广州招聘

Description:
Responsible for configuration and ongoing management of telecommunication infrastructure. Support the day-to-day operations of the Call Center, IVRs and Office phones. Administration and troubleshooting of Avaya equipment, vendor activities and circuit provisioning. Works with other IT team members to implementation plans for new initiatives and/or to resolve problems.


Duties:
? Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, IVR, Session Manager, VoIP, CMS, Call Accounting, and various Call Center applications.
? Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R5.2 & 6.0; and CMS in a dispersed voice network
? Call Center skills: Depth knowledge of VDN, Vector & Variables a must.
? Other job functions will be to assist in the planning, design, implementation and management of projects for China delivery location that may include deploying new technologies across the network integrated to multiple centers
? Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting and unified voice messaging.
? Execute project work related to the Voice/Telephony/network support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor
? Performs routine system administration and maintenance with no impact to the business.
? Keeps documentation up to date for all telecommunications systems but not limited to toll / toll-free numbers, call center routing, trunking and voice announcement scripts.
? Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
? Resolves open help desk tickets and verifies all issues were properly resolved and documented.
? Works with other IT team members (within China & outside) to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
? Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
? Executing the first level configuration & maintenance of Laptop, Desktop, Server, Storage etc
? Installation & troubleshooting of Network device like Switches, Router & firewall
? Planning and executing the installation & configuration of Windows 7 & Windows Server platform
? Installation & configuration MS Office, MS outlook, Antivirus
? Configuration & Troubleshooting Network printers, Scanner
? Configuration & Troubleshooting Telecom related issue, Managing Voice Servers & AVAYA Phones
? Maintaining documentation for SOPs, Uptime Reports Weekly, and Monthly
? Performing daily, Weekly, Monthly Backups
? Responsibility for documenting the configuration of the system
? Troubleshooting any reported problems
? Monitoring Bandwidth utilization
? 24/7 availability for remote support also apart from regular office hours


Qualifications:
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
? Excellent verbal and written English communication, interpersonal and customer service skills.
? Expert knowledge of Avaya Communication in a distributed environment
? Expert knowledge of Avaya Session Manager
? Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN)
? Expert knowledge of CTI applications in a Call Center environment
? Advanced knowledge of Avaya Gateways
? Advanced knowledge of Avaya CMS
? Working knowledge of Peripheral Gateways
? knowledge of VXML-based IVR Systems
? knowledge of Session Border Controllers
? knowledge of Linux Administration
? Expert knowledge of NICE & Verint Call recording systems (Station side, Trunk side, IP Logger, Screen recorders, Storage managers etc)
? Routing protocols - EIGRP, OSPF, BGP
? LAN Switching -VLAN, VTP, STP, Ether Channel, CoS
? WAN -MPLS, MPLS/VPN, MP-BGP
? TCP/IP protocol suite, Quality of Service
? Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
? Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS

日本KDDI株式会社（KDDI CORORATION）是全球500强企业之一。KDDI Group在过去的50年中一直致力于为在全球开展业务的用户提供一站式的服务支持，包括海外地区的网络及系统集成等ICT服务为中心的全球ICT解决方案。

KDDI广州（广州开讯通信技术有限公司）作为KDDI Group的中国子公司之一，主要为华南地区的日资企业客户提供通讯工程设计、集成，从大型网络构建到事务所搬迁时的网络布线、PC设定维护等细致的服务。2003年成立至今，公司业务不断拓展，深为顾客信赖和赞许，全面开拓华南地区的市场。

在今后的事业发展中，我们会继续以"用户满意度No.1"为目标，全体员工为提供更优质的服务而不懈努力。

我们为员工提供广阔的发展空间，诚邀各位有志于通信行业的精英加入我们，和KDDI广州一起共创辉煌！