广州招聘

Responsibilities:

· Prepare training manual and conduct training to new hires

· Provide mentorship to new hires with a strong focus on service, sales & service management and people management

· Coach, develop and motivate new hires to be proficient in providing superior customer service

· Monitor the productivity, performance and the discipline of the new hires

· Assist in implement and monitor NPS Program to enhance service quality

· Ensure the safety and security of both customers' and the bank's asset by applying and complying with established policies and procedures, and all regulatory requirements

· Facilitate recruitment activities to identify suitable candidates

· Facilitate Staff Development and Retention Plan

· Conduct service-related training


Requirements:

· College graduate with at least 3 years relevant experiences, of which 1 year on supervisory level

· Fluent in spoken English/Cantonese/Putonghua

· Strong interpersonal and motivation skills. Previous experience in customer services sector a plus

· Strong in organizing training/development seminars as well as communication skills

· Independent, self-motivated and good team player

花旗软件技术服务（中国）有限公司广州分公司
花旗是全球领先的金融服务公司，在全球140多个国家拥有两亿客户账户。通过花旗公司和花旗控股，花旗集团为个人、公司和机构客户提供广泛的金融产品和服务，包括个人银行及信贷、公司银行与投资银行、证券经纪和财富管理。更多信息请参见花旗官方网站http://www.citi.com。