广州招聘

We are looking for an Admissions or Customer Service professional who has at least 7 years’ experience of managing sales teams. The candidate will be expected to travel across China and will play an important role in the development of the Admissions teams across the new China Bilingual Schools. The role holder will have fluency in Chinese and English with excellent writing and presentation skills in Mandarin Chinese.

The role will be responsible for initiating the Admissions Process at the new China Bilingual Schools across the region and will be expected to second to these schools for short periods in order to manage and set up the admissions processes. The role will be involved in the recruitment, on-boarding and training of new admissions teams across China ensuring best in class admissions process as well as use of the CRM system. The role will oversee all admissions teams across China and will works with the teams in order to achieve student enrolment FTE targets for both new schools and existing China Bilingual Schools.

The role will be based at the China Bilingual Schools Regional Office in Shanghai but travel throughout China and short secondment will be expected under the role.

The ideal candidate will be/have:

Qualifications/Training

§ Bachelor’s degree in Business Studies, Marketing, Public Relations, or Sales related field.

Experience / Knowledge

§ 7+ years’ work experience in an Admissions environment or a Customer Service related role

§ Experience of having managed a team in a sales environment and providing customer service and sales training.

§ Experience of having worked remotely and independently for periods of time as well as having managed remote teams.

§ Experience of having worked within a service delivery sector and experience of event management (in the service sector or education field is a bonus).

§ Fluency in Chinese and English with excellent writing and presentation skills in Mandarin Chinese.

§ Experience of working with Management Information Systems and integration with the sales life cycle.

§ Knowledge of MS-Office tools and strong digital background in social media.

Personal Attributes

§ Self-motivated, flexible and adaptable to different tasks at hand.

§ Customer service oriented.

§ Proactive and able to prompt others to ensure deadlines and targets are achieved, calm working under pressure.

§ Excellent time management, project management and organisational skills.

§ Proficient communicator both oral and written in Mandarin Chinese & English.

§ Excellent attention to detail.

§ Affinity with and interest in education.

Key Result Area

Admissions

§ Develop and document full Admissions process by school (which will be specific to province) for all China Bilingual Schools

§ Set Admissions requirements for admissions for each school. The role holder will be responsible for ensuring all processes and requirements are communicated to all teams

§ Develop all Admissions materials required for both new schools and existing schools both online and offline including enquiry responses, acceptance packages, re-enrolment etc.

§ Deliver a first class, individualised admissions process from enquiry to on-boarding including the admissions tours, applications and welcoming activities.

§ Ensure the admissions processes are intuitive and seamless for the prospective families and students.

§ Ensure appointments and entrance exam times are set up with the relevant Stage Leader.

§ Follow up with offer of places and to be the first point of contact, providing support to new families.

§ Ensure all members of the School community understand and fulfil their admissions responsibilities.

§ Ensure the admissions team understands their responsibilities.

Strategic / Planning

§ Assist with the development and evaluation of admissions strategies for the school to deliver business goals and enhance relationships with key stakeholders.

§ Lead the development, implementation and evaluation of the action plans to deliver the admissions strategies.

§ Work with key stakeholders to ensure delivery of the admissions strategy consistently throughout the School.

§ Set up CRM systems for schools for Admissions, train and monitor use of system and quality of data entry. Keep oversight of all Admissions reporting in enquiries, visits and enrolments and evaluate ROI and conversion.

§ Prepare timely reports including both statistics and narrative on admissions activities

§ Work with teams to conduct regular customer market research to understand perceptions of the offer by parents and students, as well as third party influencers (companies, kindergartens and feeder schools).

Customer Service

§ Work in partnership with the DAM to implement Nord Anglia Education’s customer service standards that deliver an exceptional user experience

§ Ensure families receive professional support, guidance and expert advice across the full admissions process

What we offer:

As a member of the Nord Anglia Education family of schools, joining our team means you will be a part of networked admissions and marketing team where ideas, learning and best practice are shared. This vibrant cross border exchange and collaboration is encouraged and supported at every level and is exciting to be a part of. The role offers a challenging and diverse full-time position in a dynamic and growing school. We offer the exciting opportunity to help showcase the stories of our students and support our community to be a fun and inviting place for all our families.

How to apply:

Application must be made on-line, attaching your current resume, cover letter and details of two professional referees.

Previous candidates need not apply.

Please apply for the position via website.

诺德安达教育集团是全球领先的高端学校经营者。我们在中国、欧洲、中东、东南亚及北美等25个国家经营管理着55所高端学校（包括战略合作模式下开办的学校），并在这些学校中为超过5万名学生提供高品质的教育。我们主要服务于年龄段从幼儿园至中学毕业的学生群体(K-12)。我们所有的学校奉行同一理念：对我们的学生、员工及学校大家庭抱有热望，志在高远，并在这一理念的推动下奋力前行。

每一位家长都希望给予孩子最优质的教育，在通往这一目标的道路上我们与您同行。诺德安达教育立志为学生提供超越传统、拥有更为广阔视角的一流教育。我们在全球名声斐然，这帮助我们吸引了来自世界各地优秀的人才。我们为学生创造多元化的学习机会，激发他们的学习热情。

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