广州招聘

岗位职责:

Summary of Responsibilities:
? Assist patients with the registration process and book future appointments for patients 协助患者登记信息、为患者做预约服务
? Settle patient accounts by processing invoices and collecting payments from patients为患者结账、***
? Coordinate with medical team or service related department to provide patient UFH standard service. 与医疗团队或相关服务部门协调以向患者提供和睦家高水准服务
? Provide a high level of customer service to patients by responding to patient inquiries via phone, email, or in person. 对患者的来电来邮或亲自登门咨询提供高品质的客户服务
Responsibilities: (This list may not include all of the duties assigned.)
? Ensure that the scheduling and registration process for the patient is completed
accurately and efficiently保证准确无误并高效地完成患者的预约和登记
? Respond to patient inquiries and educate them on UFH-level policies and procedures.
有效回应患者的疑问并根据和睦家的政策和流程帮教患者
? Assist with generating patient invoices and processing patient payments to ensure that patient’s accounts are settled. 协助打印发票、为患者结账
? Coordinate with insurance companies to ensure that patient has active medical
coverage for the services that they receive at UFH. 与保险公司沟通协调以确保患者在和睦家所接受的医疗服务在被保险的范围内
? Assist Supervisor/Manager with any new initiatives or special projects. 协助主管/经理完成新的任务或额外项目

任职资格:

Qualifications:
? Associate college degree or above preferred;
? Working experience in service industry /cashiering/ customer service preferred;
? Previous working experience in international hospital / clinic or hotel preferred.
Skills:
? Excellent language skills in Chinese and English, verbal and written
? Good customer service and problem-solving skills
? Professional manner and etiquette
? Communicating skill in interacting with patients and colleagues
Knowledge:
? Excellent working experience/knowledge in customer service
? Good proficiency in Microsoft Word and Excel;
? Good understanding of healthcare industry

和睦家医疗服务网络自开始运营以来，已为数以百万计在华外籍人士和中国家庭提供了高质量的医疗服务。作为其中一员，2008年和睦家广州诊所开业，2018年广州和睦家医院盛大开业。
广州和睦家医院已高分通过国际医疗卫生机构认证联合委员会（JCI）的认证，总建筑面积超6万平方米，床位超100张。提供包括内科、外科、妇产科、儿科、全科、皮肤科、口腔科、康复医学科、中医门诊、24小时急诊等在内的多学科专业服务，以及全科家庭医疗、家庭式一体化产房、产后康复中心、新生儿重症监护室等特色服务。
广州和睦家医院及和睦家广州诊所，构成和睦家在粤服务网络。广州和睦家与北京、上海、深圳、天津、青岛、博鳌、杭州等医疗机构一同，诚挚欢迎每位前来就诊的患者体验高标准的国际医疗服务。
地址：广州市海珠区琶洲大道31号 邮编：510335