广州招聘

Purpose of the role:
Develops relationships with areas and portfolios in need of information support and defines the operational boundaries and framework. Develops the infrastructure to provide strategic and tactical information support to assigned area or portfolio. Assumes control of campaign management projects and manages project teams according to the process and timelines. Oversees process reengineering and system infrastructure development to enhance information delivery throughout the customer contact process.

Job Duties:
- Establishes the vision and objectives for assigned area. Assigns large scale corporate or business initiatives to appropriate teams. Performs high-level review of finished projects or work-in-progress to ensure correctness, accuracy and conformance to business requirements and corporate objectives. Defines the relevance and significance of projects;
- Ensures the delivery of information to support the strategic and tactical information needs of the organization. Oversees the integrating and staging of data and the development of the Data Warehouse and - Data Marts for use by analysts throughout the organization. Jointly defines business initiatives with senior management, develops business requirements with business analysts, assigns resources, and implements solutions. Interfaces with the business unit, increasing awareness on how to leverage information and providing support to increase the utility of the information solution by the end users;
- Collaborate with business community to prioritize requirements, deliver effective solutions, and manage their expectations to achieve and sustain high level customer satisfaction;
- Serves as the primary interface between the business community and department. Leverages the information infrastructure to support business community information needs. Identifies areas of need, develops levels of awareness of available resources, and mobilizes existing resources to provide information support to generate incremental value for the organization. Interfaces with the business unit to identify major initiatives, set goals, assign resources and review and approve project plans;
- Develops the information required to manage the customer relationship, employs in the decision engine and leverages information in all channels of customer contact management process;
- Acts as the senior technical member of assigned area. Solves technical issues for assigned area and provides technical support to staff as required;
- Identifies and develops new data sources for use throughout the organization. Develops data sources, stages for immediate use, designs a process or plan for integration into overall infrastructure and manages integration to completion;
- Develop and enhance the analytical and technical capability and expertise of the team by providing the effective coaching and on-job training;
- Ascertain the team structure optimizes skills, the development of career plan for team members, and up-keeping the team morale through the effective management of a team of specialists;
- Manages internal and external resources, processes and projects to develop key information sources and deliverables to provide the business with an easy-to-use structure containing the strategic information necessary to perform complex analysis, modeling and segmentation. Oversees the development of cost-effective code for assigned projects. Manages the automation of repetitive programming steps to reduce the need for manual intervention. Oversees the maintenance of generated programs, queries and profiles to make certain organizational computer and information resources are leveraged efficiently;

Requirement:
- Master's degree in Computer Science, Mathematics, Statistics, Economics, Engineering, Business, Social Science;
- Ten years experience in a computing or information science oriented area;
- Excellent management, project management, organizational, analytical and technical skills;
- Demonstrated proficiency in programming in SAS, Easytrieve, COBOL, SQL, PERL, or JAVA;
- Demonstrated ability in managing a multitude of projects and requests of varying degrees of complexity;
- A commitment to provide a high degree of customer service to both internal and external clients;
- The ability to actively listen, interview and apply information from meetings to complete assigned tasks;
- Excellent cognitive and mathematical aptitude; and strong interpersonal, presentation, written and verbal communication skills

Please specify the position name and code 51VPIM in the email title to facilitate the application process

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营