广州招聘

Visa Processing Officer – Temporary Entry Unit (TEU)

Applications are invited from Chinese Nationals, Australian Nationals and holders of diplomatic visas. If the successful applicants are Chinese Nationals, they are required to register with the Service Office of Foreign Establishments, Guangdong Province (if not already) prior to commencing employment.

Duty statement and generic skills requiement for the position are attached. Your application, written in English, must include:

a short pitch for the position (500 words maximum) outlining why you are the best person for the role;

curriculum vitae; and

contact details of two work-related referees.

Referees should be from two different employers, where possible. Referees must also have been supervisors or managers, not peers. When providing referee details, please indicate whether the referee can speak fluent English, and ensure that:

contact details are up-to-date and include both email and phone numbers; and

the referee knows you have applied for the position.

Applications and general inquiries should be emailed to:

Human Resources Department,

Australian Consulate-General Guangzhou,

Email: Recruitment.Guangzhou@dfat.gov.au

Closing date for applications is 9.00 am, Monday 11 November 2019

The Department of Home Affairs protects Australian borders and manages the movement of people and goods across them, contributing to achieving three principal government outcomes of strong national security, a strong economy, and a prosperous and cohesive society.

Our diverse portfolio includes managing migration, humanitarian and citizenship policy and programs, and keeping Australia secure through border management and facilitating travelers and goods crossing the border

About the positions

Visa Processing Officer – Temporary Entry Unit (TEU)

Process visa applications in accordance with the relevant legislation, policies and procedures.

Assess and decide temporary entry visa applications, within service standards in a pressured environment, escalating sensitive and more complex cases as necessary

Prepare client correspondence for temporary entry visa applicants

Undertake thorough investigations to assess the bona fides of an application including interviews with clients; verification checks on documents; initiation of health checks

Record written outcomes clearly and concisely in English in case notes and decision records

Manage client enquiries via phone, email or in person including complex inquiries

Conduct interpretation and document translation as required

Provide mentoring and on-the-job training to other staff as required

Undertake general administrative support for the Temporary Entry Unit as required.

Good written and oral English language skills and fluency in Mandarin, including an ability to interpret and translate in both languages for operational purposes. Fluency in Cantonese is highly desirable.

Sound communication and interpersonal skills and capacity to respond professionally and sensitively to internal and external stakeholders in the delivery of client service and visa decision-making.

Ability to work independently as well as under direction, and to maintain high work standards, a high degree of integrity and meet deadlines.

Ability to make assessments and decisions based on legal requirements incorporating initiative and sound judgement

Ability to support and provide training to less experienced or lower level staff, as required.

Ability to maintain productive working relationships with colleagues from a diverse range of backgrounds.

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