广州招聘

BILLING & COLLECTIONS MANAGER - APAC

Fragomen, the leading global immigration services provider, is looking for a Billing & Collections Manager - APAC, to oversee the billing and collections operations in China, Hong Kong, Singapore and Malaysia. This individual is primarily responsible for issuing accurate invoices in a timely manner, reducing aged receivables and DBO, and maximizing cashflow. The Billing and Collections Manager - APAC is also responsible for ensuring compliance with internal policies/standards/guidelines, external legal requirements, and client protocols. The Billing & Collections Manager – APAC also serves as point of contact for day-to-day billing and collections questions..

This individual is expected to take a hands-on approach to monitoring outstanding receivables and highlight concerns to office and department leadership. The Billing & Collections Manager - APAC will recommend solutions and work with internal and external clients implement in order to resolve and prevent future issues. The Billing & Collections Manager - APAC is also responsible for assisting Managers and Partners with the successful delivery of the business’s key goals and objectives and working with the business to minimise of billing errors and ensure department is meeting both client agreed and internal SLA’s.

The primary responsibilities for this role include:

The responsibilities of the Billing & Collections Manager – APAC will include:

• Utilize Connect, our proprietary case management system, to initiate invoices, track WIP and monitor billing status and receivables, and otherwise manage the invoice process.

• Follow firm procedures with respect to file maintenance, record keeping and use of Fragomen Connect.

• Manage outstanding debt on a portfolio of client sales ledger accounts and ensuring that payments are up to date and outstanding debt is kept to a minimum.

• Plans workload and is able to meet deadlines and prioritize own work and support the team where necessary to prioritise theirs, taking into account delivery expectations and agreed client service standards.

• Ensure disbursements incurred by the company on behalf of our clients are recovered in line with agreed processes and that any unrecovered amounts are both minimised and handled as per company guidelines.
• Oversee and develop the billing & collections team in the region.

Manages the effective allocation of work within team.

• Establish individual and team KPI’s and targets in conjunction with the department leadership/supervisor.
• Work with external vendors to ensure third party invoices for services provided in connection to our services are accurate and timely.
• Work collaboratively to achieve results and process improvement.
• Ensure that the client protocol is followed with precision.
• Manage the client Fapiao documents to maintain our rating with the tax authority.
• Continuously monitor client contracts and service level agreements to ensure Billing & Collections team adheres to client requirements.
• Initiate client checks and collate information to support the setting of existing and new clients.?

• Supports strong client relationships by displaying professionalism and efficiency in appropriate communications, utilizing all forms of communications (e.g. email, phone, face to face) and is able to identify the appropriate timing, tone and method required for circumstances.

• Establish and maintain effective working relationships with team members, managers, clients and others, gaining their confidence by demonstrating professionalism, expertise and efficiency.

• Liaise with clients to ensure timely and effective collection of outstanding debts and allocation of payments, plus billing processes and delivery requirements.
• Liaise internally and externally with relevant parties to efficiently resolve any queries on client accounts.
• Ensure department leadership and wider management team are updated on any issues and progress in relation to outstanding receivables or billing issues.
• Maintain a detailed log of all communication and all related correspondence with clients.

The ideal Billing & Collections Manager – APAC will meet or exceed the firm’s expectations in our four core competencies:

Client Service

• Fully understands each client’s business, objectives and needs.
• Delivers the highest level of client services at all times by seamlessly anticipating and responding to needs, and functioning as a trusted business partner. Versatile and agile.
• Learned in the technical and functional areas impacting clients and striving to achieve expertise and apply best-practices. Produces a thorough and accurate work product with attention to detail.
• Demonstrates strategic thinking in developing solutions for clients, being creative and innovating whenever and wherever possible.
• Demonstrates an understanding of the impact of individual contribution upon team and client needs.

• Undertakes and delivers work within agreed time-scales and service standards without being prompted.

Productivity, Accountability and Efficiency

• Delivers high quality work product in a timely fashion.
• Is able to effectively manage time relative to individual, Firm and client needs.
• Able to plan, organize and resource a project and deliver results consistent with Firm standards.
• Demonstrates initiative in assuming responsibilities and ensuring efficient utilization of skills and time.
• Aware of the financial big-picture and how individual and team performance impacts the Firm’s profitability.
• Highly organised.
• Good eye for detail with ability to analysis root causes of issues.
• Can work under pressure and to tight deadlines.
• Intermediate Word and Excel skills.
• Able to act under instruction with limited direction and supervision.
• Completes task within agreed time-frames / service standards.

Communication

• Generates clear, well-organized written work-product internally and externally.
• Able to effectively express oneself verbally in an articulate and polished manner.
• Strong listening skills.
• Uses communication skills to influence and achieve objectives.
• Conducts effective meetings with external and internal stakeholders.
• Generate clear written communication on English and Mandarin.
• Delivers information effectively in a variety of written formats including reports, letters, memos, email, etc.

Teamwork and Personal Leadership

• Effectively collaborates in a team setting and promotes teamwork. Dependable.
• Global and curious mindset. Possesses willingness to share knowledge and talents across the team, office and Firm.
• Ambassador for the Firm.
• Demonstrates self-awareness and emotional intelligence.

Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,000 employees, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

A career at Fragomen will provide you with the opportunity to work in a dynamic environment for a broad range of clients, where no two days will be the same. You will be involved in interesting and challenging projects with smart, dedicated, collaborative colleagues. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities. We believe that our difference makes us stronger.