广州招聘

Position Overview:

The Training Manager key responsibilities include delivering the Branded training to Entry Level TSE’s as well as remedial training as necessary to those TSE’s within the “90 Day Corridor”, which is designed to increase TSE productivity skills and early achievement of minimum standards of performance supporting our Vacation Ownership Program and maintaining a positive relationship within each market.

The key management objective is to achieve (Respective TSE) KPI- package sales, net close and VPG while reinforcing Branded Culture within the Call Centre to create better retention levels, reduce turnover and decrease personnel costs associated with turnover.

Key Responsibilities:

· Trains, coaches, and develops TSE’s to enable them to maximize their effectiveness and production

· In conjunction with the Call Centre Leaders, coordinates, facilitates, and tracks completion of initial training, remedial training and first 90 days of PMP

· Manages training materials inclusive of training manual and updates accordingly as needed

· Communicates regularly and effectively with TSE’s, Team Leaders, Managers, Senior Managers and DOM’s regarding the status of training schedules, initiatives, and all 90 day corridor training

· Keeps current with AVC training tools and is responsible for creating other training content such as videos, key note presentations, etc.

· Assists with review and revisions to new and existing training materials and sales tools as requested

· Attends and participates in regional and corporate meetings, as required

· Working in conjunction with HR and the Call Centre Leaders, ensure that the appropriate number and quality of TSE’s is sufficient at all times to meet Headcount requirements and resulting package sales and tour flow. Take responsibility for the recruitment activity, training, development and performance measures of TSE’s as appropriate

· Develop, maintain and enhance AVC’s culture in all facets of the Call Centre operation, while building strong and ethical team values

· Coordinate, deliver and supervise the initial induction and training program with new TSE’s to ensure they have a complete understanding of the flow of process, product knowledge and the AVC Brand Standards

· Conduct regular and one-on-one training and performance reviews with TSE’s, and perform specialized and focused remedial training when necessary to ensure TSE’s are achieving their individual requirements

· Assist, deliver and/or supervise regular (minimum weekly) team training sessions of all TSE’s on selected aspects of the presentation, or other motivational, instructional topics, with the objective of ensuring the delivery and integrity of the Brand is not compromised or deviated from. Ensure there is consistency with AVC’s approved training, development and motivational programs

· Monitor and manage the performance of individuals daily in accordance with agreed minimum performance standards and exercise disciplinary action within Company guidelines as necessary

· Ensure TSE’s adhere to all company and any regulatory compliance requirements and policies, at all times to ensure the ‘Customer Experience’ and the brand integrity of Anantara and the Minor Group of Companies is not compromised. Monitor that all TSE’s represent the company in an ethical, moral and professional manner at all times.

· Promote good working relationships between SH Call Centre and all other departments within AVC and the Minor group of companies

· Ensure that Call Centre facilities, property and assets are maintained to a high standard at all times, and are secured

· Conduct the efficient and effective training with satisfaction ranking in 4 points or above from the evaluation form by participants

Key Performance Indicators:

· Training, coaching and developing TSE’s to maximize effectiveness and production

· Ensure a high level of internal and external customer satisfaction

· 90 Day Corridor TSE’s and their achievement of respective KPI’s

Required Skills and Attributes:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Excellent coaching and teaching skills

· Strong leadership skills and ability to lead by example

· Excellent communicative, listening and organizational skills

· Ability to analyse and interpret trends in numerical and fiscal performance reports

· Ability to conduct effective group and one on one meetings

· Ability to accurately evaluate TSE performance levels

· Presents oneself as a professional role model

· Ability to travel freely, if required

· Ability to focus on the situation, issue, or behaviour rather than the person and to manage TSE’s professionally at all times

· Problem solving and negotiating skills

· Positive and enthusiastic attitude

Anantara Vacation Club (AVC) is Asia's leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店,及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺（minor）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”
随着安纳塔拉度假会的快速成长和成功，我们热情期待渴望在一家急速发展亚洲业务的公司，为获得丰富的培训机会和良好的职业发展规划的充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业领域，包括餐饮业，礼兵及休闲度假旅游产业，导游及旅游公司，直接销售和现场推广等众多领域。

Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line associate, supervisory, management and executive positions are available, in each of the following specialisations.
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会。

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