广州招聘

世界领先的工业应用软件公司现招募一位软件工程师，

招募背景：

帮助支持公司的工业控制软件、智慧制造、精益质量控制软件在中国的汽车、航天和其他离散型制造客户中应用服务。

需要掌握在一个快速发展的行业环境下的丰富的理论知识和实践能力，包括工业4.0、中国智能制造计划、工业物联网等。此职位需要适合全球化的团队工作环境、兼顾面对客户的原则性和灵活性、并可以适应短期出差。

主要职责

? 诊断和处理公司的制造和质量软件在客户端的应用问题。

? 诊断软件的错误问题，与相关的团队协同处理。

? 执行软件应用方法和项目

? 教育培训客户，提高客户系统知识、解决问题、预防问题的能力。

? 管理软件系统的客户服务，包括记录跟踪问题解决的全过程。

? 编写、更新、发布应用知识库的相关文件和报告。

? 与客户保持密切的沟通，并有处理重大紧急问题或重要项目的经历。

? 保持服务的快速反应和精确处理问题能力，确保客户的高满意度。

? 不定期出差到其他地点接受培训或项目实施。

能力要求

? 4年以上计算机软件或相关的教育背景。

? 良好的服务意识和解决问题的能力：倾听、解决问题、建立互动联系。

? 有能力在短期内掌握复杂的软件系统产品。

? 熟练掌握最新的Microsoft软件包括: SQL, Microsoft T-SQL database scripting 和SSRS Reporting Services。

? 具有配置软件应用项目的经验。

? 熟练掌握至少2种编程语言： C, C#, VB.NET, ASP.NET, Java, IIS, COM. Python

? 在与客户电话或面对面沟通中能够全面和高效说明问题，真诚主动为客户设想解决。

? 愿意加入一个全球学习成长型文化的专业人员团队组织。

? 可以将英语作为工作语言能力。

发展目标

在灵活和成功公司组织内成为制造执行和质量软件解决方案的专家，最终提升客户的运营能力。

工作地点：

上海市区或江苏省苏州市区。

Software Application and Support Specialist

Overview

A leading global software systems company is currently seeking a suitable candidate to support Industrial IT & Smart Manufacturing Quality software for customers in China and South East Asia region, especially in the automotive and other discrete manufacture applications.

The Application Support Specialist provides customer support for the Quality software applications as part of a small team. This position combines practical and theoretical knowledge in a fast-moving technical environment, include industry 4.0, China initiative 2015, Industry Internet of Things (IIoT). Candidates need to be flexible, willing to travel, and enjoy working as part of an International team with leading edge technologies.

Essential Functions

? Identifies and resolves issues with company Quality software applications

? Identifies software ‘bugs’ and escalates to appropriate team

? Designs test scenarios to identify system issues

? Trains customers to increase system knowledge, resolve issues, and prevent issues from recurring.

? Updates help-desk ticketing system to track, monitor, and resolve issues.

? Writes and updates knowledgebase articles.

? Effectively communicates with customers in high-impact scenarios.

? Maintain a high-level of customer satisfaction through quick responses and effective troubleshooting.

? May travel internationally for training.

The Person

? 4-year degree in Computer Science or Engineering or equivalent combination of education and experience in similar field.

? Natural ability to actively listen, solve problems, and build relationships.

? Capable of quickly learning our complex software products.

? Possesses knowledge of the latest Microsoft tools such as: Microsoft SQL, Microsoft T-SQL database scripting and SSRS Reporting Services.

? Possesses knowledge of current and retired Microsoft Operating Systems.

? Experience with configuration of software applications required.

? Exposure to at least 2 of the following: C, C#, VB.NET, ASP.NET, Java, IIS, COM.

? Enjoys communicating with customers on the phone or face to face meeting while educating and explaining software functionality.

? Desire to join a dynamic team of professionals in a culture of learning and growth.

The Benefits

Become the expert within a dynamic, successful team delivering Quality IT solutions to improve our customer’s performance.

Location

This position will be based in Shanghai or Suzhou, China.

Send you CV to HR.China@ats-global.com

ATS Global 是智能制造的方案提供商。总部位于荷兰，在全球25个国家和地区有分支机构。

世界技术咨询公司Gartner的2019年MES全球市场报告中，推荐ATS为全球范围内的前五大的制造信息系统MES方案实施公司。

ATS 提供客户八个领域的专业方案：
- Automation, IT
- Lean/ Six Sigma
- MES/MOM
- PLM
- Quality Management
- SCM
- 软件工程
- 智能制造/工业 4.0