广州招聘

Responsible for billing and capable to deliver billing KPIs

Responsible for the cash customers revenue collection activities and deliver the cash collection targets.

Directly apply BCP and BOP practices to maximize debtor performance

To seek and implement new ideas to improve services to customers and enhance the collection of monies owed

Operate within all defined Area and CSC KPI’s

Ensure full adherence to agreed SLA’s.

Accurate and fast order placement including emergency deliveries etc.

Accurate identification and recording of customer enquiries with appropriate ownership and resolution.

Minimize customer dissatisfaction by ensuring enquiries handled within agreed timescales.

Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction.

To maintain pressure on cylinder control in the market place by checking cylinder holdings, identifying discrepancies between customers’ physical record and our cylinder holding records and recover cylinders held by unauthorized people from the market.

Support all business representatives to achieve sales and profit targets.

Actively support and ensure compliance with CSC Sales and Business initiatives.

Act as a peer coach in offering advice and guidance to less experienced colleagues in line with defined processes and procedures

To assist implementing HPO billing best-practice business processes