广州招聘

Role Title: Delivery Head
Business: OSS - Operations Shared Services
Role Purpose / Description
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
Principal responsibilities We are currently seeking a high caliber professional to join our team as Business Service Lead, ASP Operations IT
Operations is HSBC’s largest global function, employing 36,000 colleagues around the world, it provides processing, oversight and delivery of customer services for HSBC Global Business and Functions. Working closely with Operations, Operations IT delivers products and services in ways that are simpler, better and faster, making HSBC the bank of choice for customer. Through the Operations Transformation Program, we invest in in technology, innovation, processes and people to fulfill the vision of “Think 2030”.
? Playing an integral role in supporting ASP Business Services Operations Heads and Global Business/Global Functions IT parities to develop and implement business strategy
? Participating actively in service portfolio planning, understanding pain points and priorities, articulating our service value proposition to address business’s needs
? Analyzing solution trends against business needs, formulating innovative IT business solutions across ASP markets
? Leading the internal team to present solutions to stakeholder to obtain buy in.
? Acting as a trusted advisor to provide best-in-class business service consultancy
? Executing daily delivery activities, balancing scope, liaising with respective IT teams to resolve IT related issues
? Reporting, managing and monitoring issues, dependencies and risks to the program management, internal stakeholders and/or steering committees.
职位要求：
Knowledge & Experience / Qualifications
? Degree holder in Information Technology or related disciplines
? Strong domain knowledge in Operations Business Services in banking industry as well as understanding of individual markets
? Sound experience in IT project management. Strong track record in partnering to drive projects to conclusion with excellent execution
? Excellent presales or consultative skills and ability to form strong business relationships at all levels
? Strong background in developing compelling value propositions, seen as a trusted advisor and communication skills to deal with senior executives
? A customer-centric focus with strong commercial sense.
? Demonstrated ability to lead and influence senior executives across multiple business units and functions
? Experience leading a small team while also having direct accountability for solutions
? Excellent communication skill in English, Cantonese and Mandarin
? Travel may be required on a need basis

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”