广州招聘

The Business Consultant Manager is responsible for leading and inspiring the PayPal Merchant Sales team to achieve new merchant acquisition in their respective markets. They will be responsible for increasing portfolio growth and efficient cost of acquisition levels.

The Business Consultant Manager will be an inspiring leader with solid sales experience, energy, self-motivation, stamina and enthusiasm. He/she will be responsible for creating and implementing robust processes across the Business Consultant business that will drive success, efficiencies, improve profits and delight PayPal's merchant customers.

The Manager role will be responsible for providing leadership and direction to this team ensuring their success as measured against quarterly performance goals. This requires the incumbent to provide coaching and guidance with regard to the quality of client interactions, daily operations and to assess resources and staff needs for the segment. In addition, the Manager will be responsible for the implementation of strategy and plans for the segment, while adjusting processes to meet overall corporate objectives as directed by senior management and the supported eBay and off-eBay merchant business units. They will ensure that supplemental coaching and training programs are provided to the team as they become available. Participation in the development of staff growth and operational planning will be required.

Core Duties

• Build, coach, and direct a team of Supervisors and agents into a highly responsive team that meets the required published performance standards. (30%)
• Ensure that each direct report Supervisor is coaching, developing and communicating with their teams routinely and effectively by ensuring that Supervisors are reviewing and communicating daily performance, quality, and attendance reports at the individual and team levels. (10%)
• Work with peer managers to leverage best practices and understand new trends. Establish relationships with other managers throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes. (10%)
• Participate in special projects as needed and perform other duties as assigned. (20%)
• Contribute to the implementation of workflow process improvements (10%)
• Participate in executive level overview of product and system enhancements prior to each push cycle. Ensure that their team is adequately prepared for upcoming workflow and/or procedural changes concerning upcoming web site updates. (10%)
• Ensure maximum customer satisfaction by ensuring staff is responsive to merchant inquiries for product solutions, is knowledgeable about risk management strategies and actively shares information with the merchant. Identify product opportunities for the segment and assist the Business Support staff in preparing and delivering consultative selling to our Merchants. (10%)

Competencies

• Drive for Results
• Building Effective Teams
• Timely Decision Making
• Managing and Measuring Work
• Organizational Agility
• Strategic Agility
• Delegation
• Customer Focus
• Developing Direct Reports and Others

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************