广州招聘

岗位职责:

Summary of Responsibilities:
? Integrate orders from clinics and calculate medical charges
? Well interpretation charges and patient's responsibility base on insurance benefits information
? Collect payments from patient
? Well implement marketing contracts, packages and promotions from financial stand point
Responsibilities:
(This list may not include all of the duties assigned)
? Patient greeting at cashier desk
? Integrate orders from clinics and calculate medical charges
? Well interpretation charges and patient’s responsibility base on insurance benefits information
? Good digest of business rules like Direct Billing eligibility, contractual discount, exclusions, etc and put into right implementation
? Work with Precert. team on patients’ payment method management
? Collect payments from patient
? Issue receipts and Fapiao to patients
? Help patients fill in claim forms
? Follow up with incomplete claim forms
? Give correct copies of bills to patients
? Keep correct copies of bills for filing
? Submit daily cash collection
? Settle daily accounts in HIS system
? Take care of assigned petty cash
? Take care of assigned receipts
? Help collect outstanding balance
? Help third party payers check related medical expenses
? Help patients with cashiering related inquiries
? Direct patients to right person for non-cashiering related inquiries
? Ensure accuracy of information input to IT system
? Well implement TPP and marketing contracts, packages and promotions from financial stand point
? Other assignments by supervisor / managers

任职资格:

1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, or two years of general customer service
3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Has positive good working attitude and be willing to take challenged work
15. Good command of both English and Chinese.
16. Computer skills—basic computer skills including e-mail, MS program, word and excel.
17. College degree, higher education preferred.

和睦家医疗服务网络自开始运营以来，已为数以百万计在华外籍人士和中国家庭提供了高质量的医疗服务。作为其中一员，2008年和睦家广州诊所开业，2018年广州和睦家医院盛大开业。
广州和睦家医院已高分通过国际医疗卫生机构认证联合委员会（JCI）的认证，总建筑面积超6万平方米，床位超100张。提供包括内科、外科、妇产科、儿科、全科、皮肤科、口腔科、康复医学科、中医门诊、24小时急诊等在内的多学科专业服务，以及全科家庭医疗、家庭式一体化产房、产后康复中心、新生儿重症监护室等特色服务。
广州和睦家医院及和睦家广州诊所，构成和睦家在粤服务网络。广州和睦家与北京、上海、深圳、天津、青岛、博鳌、杭州等医疗机构一同，诚挚欢迎每位前来就诊的患者体验高标准的国际医疗服务。
地址：广州市海珠区琶洲大道31号 邮编：510335