Logistics Customer Service Coordinator(物流客服专员)
东方海外货柜航运(中国)有限公司深圳分公司
- 公司规模:10000人以上
- 公司性质:合资(非欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2012-11-26
- 工作地点:中山
- 招聘人数:若干
- 工作经验:一年以上
- 学历要求:大专
- 语言要求:英语良好
- 职位类别:客服专员/助理(非技术)
职位描述
Job Sepctrums:
1.Receive the customer's standing order;
2.Ensure to fulfill the requirement by customers, include trucking arrangement, shipping plan, cost est;
3.Communicate with shipping company to ensure booked space / equipment available;
4.Input the system accurately and efficiently to arrange the transportation plan;
5.Arrange to pick up the cargoes from customer and trace the status by cooperated with OPS teammates;
6.Get the relevant container no and seal no and provide information to shipping company;
7.Trace the sailing date and inform customers for any change, negotiate with clients for solution if customers can not accept the change;
8.Cooperate with teammates in destination and make sure the cargo will be delivered as per customer's request;
9.Read and reply daily E-mail and follow up phone inquires and prepare regular APVfor vendor and submit to supervisor;
10.Request F&A to issue invoice to customers, and help to push the payment in case of necessary and be willing to support local Value added service such as trucking etc proactively.
Requirements:
- College or university graduates.
- At least one or above year of relevant experience.
- Good experience and knowledge in managing International logistics shipments
- Ability to comment on customers' operation guides, plan and set up working procedures
- Able to lead a team to implement procedures and deliver satisfactory services
- Detail-minded, organized, proactive, helpful, friendly and able to work under pressure and workload
- Good written and spoken English, good understanding and communication skill
1.Receive the customer's standing order;
2.Ensure to fulfill the requirement by customers, include trucking arrangement, shipping plan, cost est;
3.Communicate with shipping company to ensure booked space / equipment available;
4.Input the system accurately and efficiently to arrange the transportation plan;
5.Arrange to pick up the cargoes from customer and trace the status by cooperated with OPS teammates;
6.Get the relevant container no and seal no and provide information to shipping company;
7.Trace the sailing date and inform customers for any change, negotiate with clients for solution if customers can not accept the change;
8.Cooperate with teammates in destination and make sure the cargo will be delivered as per customer's request;
9.Read and reply daily E-mail and follow up phone inquires and prepare regular APVfor vendor and submit to supervisor;
10.Request F&A to issue invoice to customers, and help to push the payment in case of necessary and be willing to support local Value added service such as trucking etc proactively.
Requirements:
- College or university graduates.
- At least one or above year of relevant experience.
- Good experience and knowledge in managing International logistics shipments
- Ability to comment on customers' operation guides, plan and set up working procedures
- Able to lead a team to implement procedures and deliver satisfactory services
- Detail-minded, organized, proactive, helpful, friendly and able to work under pressure and workload
- Good written and spoken English, good understanding and communication skill
公司介绍
东方海外是中国远洋海运集团(简称“中远海集团” 或 “COSCO Shipping Group”)旗下全资子公司,COSCO是全球500强企业之一;东方海外在香港联交所上市(代码0316) ,1947年成立至今,是世界最具规模之综合国际货柜运输、物流及码头公司之一,也是香港最为熟悉之环球商标之一。
东方海外为客户提供全面的物流及运输服务,航线联系亚洲 、欧洲、北美、 地中海、 印度次大陆、中东及澳洲/纽西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神,一向享誉业内。 东方海外率先在中国提供全线物流及运输服务,在信息服务方面亦是业内先驱。
东方海外为员工提供具有市场竞争力的全面薪酬体系,包括但不仅限于以下:全薪年假、全薪病假、补充商业保险、双薪、奖金、员工体检、员工旅游等
特别声明:
东方海外货柜航运(中国)有限公司各分公司的所有招聘职位并无委托任何第三方机构进行培训。
东方海外为客户提供全面的物流及运输服务,航线联系亚洲 、欧洲、北美、 地中海、 印度次大陆、中东及澳洲/纽西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神,一向享誉业内。 东方海外率先在中国提供全线物流及运输服务,在信息服务方面亦是业内先驱。
东方海外为员工提供具有市场竞争力的全面薪酬体系,包括但不仅限于以下:全薪年假、全薪病假、补充商业保险、双薪、奖金、员工体检、员工旅游等
特别声明:
东方海外货柜航运(中国)有限公司各分公司的所有招聘职位并无委托任何第三方机构进行培训。
联系方式
- Email:OHKSCNHR@OOCL.COM
- 公司地址:地址:span深圳罗湖区深南东路地王大厦50楼